A to Z wireless
📡 Internet & Cable · San Diego
total experiences
replied on google
Most reported issues
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Experiences
Phone repair resulted in overheating and total device failure
Poor repair quality and excessive glue used on phone back
Replacement screen is discolored at low brightness settings
Technician damaged volume button and installed a faulty overheating screen.
Display damaged during back glass replacement service
Phone screen replacement caused persistent technical glitches and refusal of service.
Repair caused permanent phone damage and total data loss
Replacement screen is incorrect color and detaches from phone frame
Poor repair quality and unprofessional business practices regarding potential damage.
Business used used parts and lied to credit card company
Business reply on Google
Hello. Richard. We spoke last year and I mentioned to you that each A to Z wireless is owned by different people. It’s a franchise. From what I recall this happened at the parkway Plaza location. Please post this review on there page. It’s totally unfair for us at mission valley to get blamed for something we haven’t done. If I am wrong or incorrect please provide receipt or any proof that you got this repair done at our mission valley location and we will replace your phone with a new one. All we need is for you to prove it was OUR location. 1640 Camino Del rio Thank you.
Technician failed to repair Bluetooth and provided false information.
Replacement battery is defective and phone casing is not sealed properly.
Business reply on Google
Hello Siyang. I am sorry you had issues with our service. What location did the repair? Was it mission valley location?
inexperienced staff provided poor phone repair service
Business reply on Google
Hello August. I am sorry you had a bad experience at our mission valley location. Can you tell me who helped you out and what location? Maybe I can do something to help fix the issue.
The repaired phone screen became unresponsive after two months of use.
Employee scratched phone screen during installation and denied responsibility.
Purchased phones stopped working shortly after purchase.
The phone's baseband chip failed shortly after the warranty expired.
Business reply on Google
I really appreciate your feedback here, Tony. It sounds like we could've done a better job communicating our warranty policy when we initiated the transaction. We keep that in place because after 30 days, there might be some other factors coming into play with your phone. Still, I hope that we can clear things up. If you have any questions or concerns, please don't hesitate to contact us directly. -Adrian, Regional Manager