Aaron's Rent To Own
🛒 Retail & Products · Biddeford
total experiences
replied on google
Most reported issues
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Experiences
Staff engaged in unprofessional and offensive political conversation during installation.
Business is harassing new tenants at a former address
Business reply on Google
Hi Kenzie Jeannine, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number? We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
unauthorized access to bank information
Business reply on Google
Hi Erin, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number? We would like to have someone reach out to you from our Divisional Management Team. Thanks,
Staff rescheduled pickup and were unprofessional during a customer service call.
Business reply on Google
Hi Abby Neff, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number? We would like to have someone reach out to you from our Divisional Management Team. Thanks, Chelle
Defective television and loss of payments on repossessed furniture.
Business reply on Google
Hi Maryann Dinsmore, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number. We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Defective mattress and unfair contract terms regarding final payment
Business reply on Google
Hi Waleska Baez, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review, and your best contact number. We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Staff imposed additional rental requirements based on previous account history.
Business reply on Google
We are sorry to hear this, and thank you for bringing this to our attention. We will look further look into this issue for you. If you have any additional information, please email us at myexperience@aarons.com. Thanks -- Phil
Damaged appliance returned after repairs with poor customer service and billing issues.
Business reply on Google
Hi Elizabeth Young, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review, and your best contact number. We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Sofa arms broke and company failed to provide timely repairs
Business reply on Google
Hi Chantal Leeman, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number? We would like to have someone reach out to you from our Divisional Management Team. Thanks, Anna
The delivery was repeatedly delayed throughout the day.
Business reply on Google
Hi Brandon Pelletier, We would love to hear more about your experience with Aaron's. Please email us at myexperience@aarons.com with details of your experience. Be sure to include the primary name on your lease, a copy of this review, the local store that you work with, your email address, and your best contact number. Thanks, JB
Employee trespassed on private property and used intimidation tactics.
Business reply on Google
Hi Jonathan Peare II, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number? We would like to have someone reach out to you from our Divisional Management Team. Thanks, Anna
Staff falsely accused customer of theft during a return attempt.
Business reply on Google
Hi Brannon Moreau, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review, and your best contact number. We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
High pricing and lack of inventory transparency
Business reply on Google
Hi Robert Mabry, We would love to hear more about your experience with Aaron's. Please email us at myexperience@aarons.com with details of your experience. Be sure to include the primary name on your lease, a copy of this review, the local store that you work with, your email address and your best contact number. Thanks, JB
Manager increased the price of furniture after the initial quote
Business reply on Google
Hi Don, Oh No, this is very unfortunate. We want to look more into this, I have took it upon myself to forward this to upper management so they can take a closer look into this. Thank you for sharing. -Kala
Staff discussed private client information in front of other customers.
Business reply on Google
We are sorry to hear this, and thank you for bringing this to our attention. We will look further look into this issue for you. If you have any additional information, please email us at myexperience@aarons.com. Thanks -- Phil
Company failed to disclose hidden fees and pricing terms.
Business reply on Google
Hi Sarah, Sorry to hear about your experience with your local store. We will forward your concerns to upper management and let them know about your recent experience. Thank you for your feedback. -Tavius
Staff repeatedly harassed customer regarding return time of rented equipment.
Business reply on Google
We are sorry to hear this, and thank you for bringing this to our attention. We will look further look into this issue for you. If you have any additional information, please email us at myexperience@aarons.com. Thanks -- Phil
The delivered mattress was infested with bedbugs.
Business reply on Google
We are sorry to hear this, and thank you for bringing this to our attention. We will look further look into this issue for you. If you have any additional information, please email us at myexperience@aarons.com. Thanks -- Phil
Manager is unprofessional and charges unfair prices.
Business reply on Google
Hi Ian, Sorry to hear about your experience with your local store. We will forward your concerns to upper management and let them know about your recent experience. Thank you for your feedback. -Tavius