Aaron's Rent To Own
🛒 Retail & Products · Cheyenne
total experiences
replied on google
Most reported issues
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Experiences
Toxic furniture caused pet illness and store refused to issue refund
Business reply on Google
Hi Roxanne Renee, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include your name, the local store that the issue is with, your email address, a copy of this review and your best contact number? We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
The business sold a used dryer misrepresented as brand new.
Business reply on Google
Hi Ashley, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number? We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Staff member displayed unprofessional and intimidating behavior during payment inquiry.
Business reply on Google
HI Laura Ann Dominguez-Burgos, Thank you for sharing your feedback about your experience with your local Aaron's store. We are sorry to hear that you did not receive the service that you deserve from your local store. We will forward your concerns to our Divisional Management Team to investigate further. This is not the experience we want our customers to have.
Store failed to order and deliver furniture due to poor communication
Business reply on Google
Dear Chaunel, Thank you for taking the time to share your experience with us. We deeply regret to hear about the issues you've encountered and the frustration it has caused. Your feedback is invaluable, and we take it very seriously. We apologize for the lack of communication and the unprofessional behavior you experienced. This is not the standard of service we strive to provide. We understand how important timely updates and clear communication are, especially when it comes to significant purchases like furniture. We are currently looking into the situation to ensure it is addressed appropriately and to prevent similar issues in the future. Your experience highlights areas where we need to improve, and we appreciate you bringing this to our attention. Please email myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review, and your best contact number. Thank you for being a customer, and we hope to have the opportunity to serve you better in the future. Sincerely, Anna
Manager exhibits rude and condescending behavior toward customers.
Business reply on Google
Hi Andre Padilla , We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review, and your best contact number. We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Store manager was rude, unprofessional, and engaged in a yelling match.
Business reply on Google
Hi Faun Mortieau, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review, and your best contact number. We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Employee displayed rude and unprofessional behavior toward a customer.
Business reply on Google
Hi L B, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number? We would like to have someone reach out to you from our Divisional Management Team. Thanks,
website inventory is inaccurate and customer service is unhelpful
Business reply on Google
Thank you for reaching out to us! We always appreciate hearing about customer's experiences and we're sorry yours wasn't a positive one. Please email us @myexperience@aarons.com with your name ,copy of this review, email and phone number so that we can better assist you. Thanks!
Delivery damaged furniture and store refused return of leased items
Business reply on Google
Hi John Krog, We would love to hear more about your experience with Aaron's. Please email us at myexperience@aarons.com with details of your experience. Be sure to include the primary name on your lease, a copy of this review, the local store that you work with, your email address and your best contact number. Thanks,
Staff failed to provide ownership papers for paid off items.
Business reply on Google
Hi Tracy Martinez, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number? We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Staff ignored customer and provided poor service during mattress purchase
Business reply on Google
We are sorry to hear that you feel this way. Would love to hear more about why. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address, a copy of your review and your best contact number? Look forward to hearing from you! Thanks -Cody
Unresolved product defects and misleading billing practices by the company.
Business reply on Google
Hi Jacobus, We are sorry to hear that you feel this way. Would love to hear more about why. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address, a copy of your review and your best contact number? Look forward to hearing from you! Thanks ----Anna
repeated delivery failures and inability to process a contract cancellation
Business reply on Google
Hi Briana. We do apologize for the inconvenience. Please email us at myexperience@aarons.com with your name, email address, good phone number and a copy of your review. Thank you ---Rheanna
Staff harassed references and repeatedly called the customer throughout the day.
Business reply on Google
Hi Liz, Thank you for sharing your experience with us. We are sorry to hear that you did not receive the service that you deserve from your local store and we will forward your concerns to our Divisional Management Team. -Tavius
General manager was unprofessional and mocked the customer regarding pricing.
Business reply on Google
We appreciate you bringing this to our attention. We are sorry to hear of your negative experience. Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We would like the opportunity to see if we can help in this matter. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number along with a copy of this review? Look forward to hearing from you! Thanks ---Chelle
Employees ignored customers to focus on personal activities.
Business reply on Google
We appreciate you bringing this to our attention. We are sorry to hear of your negative experience. Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We will be looking into this matter. Thanks ---Chelle
Excessive payment reminder calls and poor handling of merchandise by staff.
Business reply on Google
We are sorry to hear this, and thank you for bringing this to our attention. We will look further look into this issue for you. If you have any additional information, please email us at myexperience@aarons.com. Thanks -- Phil
Persistent robocalls and failure to update account balance after payment.
Business reply on Google
We are sorry to hear this, and thank you for bringing this to our attention. We will look further look into this issue for you. If you have any additional information, please email us at myexperience@aarons.com. Thanks -- Phil
Staff repeatedly harasses customers regarding incorrect payment records and account…
Business reply on Google
Hi Rashaun, Thanks for letting us know and we are sorry you feel this way. Could you email me the details of your experience the store you were dealing with and a good number to reach you to myexperience@aarons.com? Thanks,Sabrina
Excessive eighteen hour wait time for unloading delivery