Aaron's Rent To Own
🛒 Retail & Products · Louisville
total experiences
replied on google
Most reported issues
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Experiences
The store sold a defective mattress with a dip.
Business reply on Google
Hi Kay Ballenger, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number. We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
The store sold a defective mattress and failed to provide replacement.
Business reply on Google
Hi Msprettysmile, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number. We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Delivery staff refused to move furniture to the requested room.
Business reply on Google
Hi Angela Mings, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number. We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Dryer was never delivered after payment and sensitive data was shared.
Business reply on Google
Thank you for reaching out to us! We always appreciate hearing about customer's experiences and we're sorry yours wasn't a positive one. Please email us @myexperience@aarons.com with your name ,copy of this review, email and phone number so that we can better assist you.
Manager was unprofessional and delivery personnel lied about attempted delivery.
Business reply on Google
Hello Christina, Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the situation you and your husband encountered at our store. This is not the level of service we strive to provide, and I apologize for any distress this may have caused. We take your feedback seriously and will be addressing this matter internally to ensure it does not happen again. Your experience is important to us, and we would like the opportunity to make things right. Please feel free to reach out to us directly at your convenience so we can discuss this further and find a resolution. We appreciate your feedback and hope to regain your trust in the future. --Anna
Repeated delivery of defective appliances and poor customer service communication.
Business reply on Google
Hi Alexis “sexylexi8705” Bell, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number. We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Staff were rude and failed to repair a broken washing machine.
Business reply on Google
Hi Phyllis Slayton, We sincerely apologize for the inconvenience and frustration you’ve experienced with your washer. This is not the level of service we aim to provide, and we understand how disappointing it can be to deal with delays and unaddressed issues. We appreciate you bringing this to our attention, and we will be reviewing our processes to ensure quicker resolutions moving forward. Please email myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review, and your best contact number. Thanks, Anna
Staff failed to greet or assist customers in the store.
Business reply on Google
Dear Stephen, Thank you for taking the time to share your feedback. I'm truly sorry to hear about the experience your family had during their visit. Providing excellent customer service is very important to us, and it's clear we fell short in this instance. Your comments will be shared with our team to ensure we address these issues and improve our service. Please email myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review, and your best contact number. We appreciate your input and hope to have the opportunity to serve you better in the future. Best regards, Anna
Multiple delivery cancellations and dishonest communication from management.
Business reply on Google
Hi Uriel Galo, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review, and your best contact number. We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Repeated delivery failures and lack of communication from staff
Business reply on Google
Hi M Mathews, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number? We would like to have someone reach out to you from our Divisional Management Team. Thanks, Anna
Store failed to process online order after identity verification.
Business reply on Google
Hi Grant Smallwood , We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review, and your best contact number. We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
customer denied service due to identity verification failure
Business reply on Google
Hi Angela, Online approval is not guaranteed. If we were not able to verify the information provided an order cannot be approved.
Staff member was rude and unprofessional to the customer.
Business reply on Google
Hi LIBRA_BALANCE, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number? We would like to have someone reach out to you from our Divisional Management Team. Thanks,
Staff member allegedly misappropriated payments and acted unprofessionally toward…
Business reply on Google
We are sorry to hear that you feel this way. Would love to hear more about why. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address, a copy of your review. and your best contact number? Look forward to hearing from you! Thanks ----Cody
Manager exhibits rude behavior and discriminatory practices toward customers.
Unauthorized autopay charges and refusal to collect rented merchandise.
Business reply on Google
We are sorry to hear this, and thank you for bringing this to our attention. We will look further look into this issue for you. If you have any additional information, please email us at myexperience@aarons.com. Thanks -- Phil
The business is overcharging the customer by incorrectly processing biweekly payments.
Business reply on Google
Hi Kortney, We are sorry to hear that you feel this way. This would not be the experience we would want you to have had. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number? Look forward to hearing from you! Thanks ---Chelle
Harassing collection calls regarding an account already confirmed as paid off
Business reply on Google
We are sorry to hear this, and thank you for bringing this to our attention. We will look further look into this issue for you. If you have any additional information, please email us at myexperience@aarons.com. Thanks -- Phil
Laptop specifications differed from display model and staff engaged in harassment.