Aaron's Rent To Own
🛒 Retail & Products · Oklahoma City
total experiences
replied on google
Most reported issues
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Experiences
Repeated delivery failures and poor customer service regarding furniture repair.
Business reply on Google
Hi Erika Lamprecht, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number? We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Staff visited customer home early for a late payment collection
Business reply on Google
Hi Shayla Davis, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number? We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
staff at the I-240 location were rude to customers
Business reply on Google
Hi Johnny Brooks, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number? We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Company employees trespassed on private property to collect an invalid debt.
Business reply on Google
Hi Robert Downey, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number? We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Customer waited thirty minutes without receiving assistance from staff.
Business reply on Google
Hi Dee Winter, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number? We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Store failed to repair appliance and damaged customer property during removal.
Business reply on Google
Hi Abbey Meyer, Thank you for bringing this matter to our attention. We’re sorry to hear about your experience and appreciate the opportunity to address your concerns. Please email the details to myexperience@aarons.com, and be sure to include the primary name on your lease, the store you are working with, your email address, a copy of this review, and the best phone number to reach you. Once we receive this information, a member of our Divisional Management Team will follow up with you directly. Thanks, JB
Business refused payment and repossessed furniture despite customer attempt to pay.
Business reply on Google
Dear Brenda, Thank you for taking the time to share your experience with us. We are truly sorry to hear about the difficulties you faced during such a challenging time. We understand how important it is to have support and flexibility, especially when dealing with unexpected life events. Your feedback is invaluable, and we take it seriously as we strive to improve our services and communication with our customers. We apologize for any inconvenience or distress caused and for not meeting your expectations in this instance. Please send us an email at myexperience@aarons.com with the primary name on your account, the local store that you work with, your email address, your best contact number, and a copy of this review. We would like to have someone reach out to you from our Divisional Management Team. --Anna
Inconsistent verification requirements between store staff and corporate verification…
Business reply on Google
Thank you for reaching out to us! We always appreciate hearing about customer's experiences and we're sorry yours wasn't a positive one. Please email us @myexperience@aarons.com with your name ,copy of this review, email and phone number so that we can better assist you.
Staff refused to assist with loading purchased furniture.
Business reply on Google
Hello Kris, Thank you for taking the time to share your feedback with us. I'm sorry to hear about your recent experience and that it did not meet your expectations. We strive to provide quality products and excellent customer service, and it's clear we fell short in your case. Your comments about the furniture quality and the service you received are concerning, and I assure you that we take them seriously. We are committed to improving our services and will address these issues with our team to ensure better experiences for our customers in the future. If you have any further details or would like to discuss your experience more, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to serve you better in the future. Thank you again for your input. --Anna
Technicians failed to connect water lines and staff provided poor service.
Business reply on Google
Hello Brenton, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your recent experience and the inconvenience it has caused. It’s disappointing to learn that the service you received did not meet your expectations, and I apologize for any frustration this has caused. We strive to provide excellent service and it seems we fell short in this instance. Your comments about the installation and subsequent interactions with our staff are concerning, and I assure you that we take this feedback seriously. We are committed to addressing these issues to ensure they do not happen again. If you have any further concerns or if there's anything else we can do to assist you, please feel free to reach out to us directly. Thank you again for bringing this to our attention. --Anna
Customer did not receive scheduled delivery and experienced rude staff.
Business reply on Google
Hi Angel Hines, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number. We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Aggressive collection tactics and lack of customer support
Business reply on Google
Dear Nichole, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with our company. We strive to provide excellent service and support to all our customers, and it’s clear we fell short in your case. Your concerns about the communication from our phone agents and the support you received are important to us. We want to ensure that every customer feels respected and supported throughout their rental experience. Your feedback will be shared with our team to help improve our processes and customer interactions. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review, and your best contact number. Sincerely, Anna
Item not delivered after two weeks despite payment being processed
Business reply on Google
Hi Melisa, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review, and your best contact number. We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Company refuses payment deferment and denies existence of paid service plan.
Business reply on Google
Hi Mary Jackson, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review, and your best contact number. We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Employees were rude and unhelpful to customers.
Business reply on Google
Hi Bryce Broussard, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number? We would like to have someone reach out to you from our Divisional Management Team. Thanks, Anna
Manager provided misleading information about product availability and pricing.
The business repeatedly overcharged the customer's account and provided poor service.
Business reply on Google
We are sorry to hear this, and thank you for bringing this to our attention. We will look further look into this issue for you. If you have any additional information, please email us at myexperience@aarons.com. Thanks -- Phil
Late delivery and unprofessional threats made by staff to the customer.
Business reply on Google
We are sorry to hear this, and thank you for bringing this to our attention. We will look further look into this issue for you. If you have any additional information, please email us at myexperience@aarons.com. Thanks -- Phil
Manager displayed unprofessional behavior and made verbal threats to a customer.
Business reply on Google
Hi Lisa, Thank you for sharing and we want to look more into this. We have filed an issue ticket on your behalf. -Kala
Manager acted aggressively and refused to provide a return receipt.
Business reply on Google
Hi Edith, Oh no. This would truly not be the experience we would have expected you to have had. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address and your best contact number? Look forward to hearing from you! Thanks ---Chelle