Aaron's Rent To Own
🛒 Retail & Products · Wichita
total experiences
replied on google
Most reported issues
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Experiences
The website fails to load the online shopping page.
Business reply on Google
Hello Lori, Thank you for taking the time to share your experience with us. I'm sorry to hear about the difficulties you encountered while trying to shop online. We strive to provide a seamless experience for our customers, and it's clear we fell short in this instance. Your feedback is invaluable, and we will be looking into the issue you described to ensure it is resolved. Please email us @myexperience@aarons.com with your name ,copy of this review, email and phone number so that we can better assist you. --Anna
Business refused to refund monthly payment after furniture pickup
Business reply on Google
Hi Shelby Quinn, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number? We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Company contacts non-references and refuses to provide contract copies.
Business reply on Google
Hi Regan Brownlee, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number. We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Customer received a used, damaged couch and experienced poor management communication.
Business reply on Google
Hi Charlene Lowe, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number. We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Refrigerator delivery delayed due to unexplained denial of approval
Business reply on Google
Hi Lori Lopez, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number. We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Company failed to deliver appliances to the updated address provided.
Business reply on Google
Hi Christina Mattioli, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review and your best contact number. We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Appliances delivered were infested with cockroaches.
Business reply on Google
Hi Peyton Boller, We sincerely apologize for the inconvenience you've experienced and completely understand your concerns. We take cleanliness and the quality of our products seriously, and this is certainly not the standard we strive for. Please email myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review, and your best contact number. Thanks, Anna
Furniture delivery failed to arrive despite multiple confirmations from the store.
Business reply on Google
Dear Chastity and Clyde, Thank you for taking the time to share your experience with us. We deeply regret the inconvenience and frustration you encountered with your recent order and delivery. Your feedback is incredibly important, and we sincerely apologize for the lack of communication and the delay in delivering your living room set. We understand how disappointing it must have been to wait for a delivery that did not arrive as promised, especially after being assured multiple times. The level of service you described is not reflective of our standards, and we are truly sorry for any distress this has caused. Please know that your loyalty over the past nine years is greatly appreciated, and we value your business immensely. We are committed to addressing this issue internally to ensure it does not happen again in the future. Please email myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review, and your best contact number. Thank you for bringing this to our attention. We hope to have the opportunity to restore your faith in our service. Sincerely, Anna
Incorrect bed set delivered and customer service refused to resolve issue.
Business reply on Google
Dear Maria, Thank you for taking the time to share your experience. We're glad to hear that you are satisfied with the washer and dryer, but we deeply regret the issues you faced with the bed set and our customer service. Your feedback is invaluable and will be used to improve our services. We apologize for any inconvenience and frustration this situation has caused you. Please email myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review, and your best contact number. Best regards, Anna
Customer paid for product but delivery is significantly delayed.
Business reply on Google
Hi Matt Matt, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review, and your best contact number. We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
The store manager was disrespectful and argumentative toward the customer.
Business reply on Google
Hi Aubrey, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review, and your best contact number. We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
The manager was rude and unprofessional during the customer interaction.
Business reply on Google
Hi Jennifer Raulerson, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review, and your best contact number. We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Defective appliances provided repeatedly despite reports of electrical and mechanical…
Business reply on Google
Hi Lacey Webb, We appreciate you bringing this to our attention. We are sorry to hear about your negative experience. Please email your concerns to myexperience@aarons.com and include the primary name on your lease, the local store that you work with, your email address, a copy of this review, and your best contact number. We would like to have someone reach out to you from our Divisional Management Team. Thanks, JB
Long wait times and unprofessional staff response regarding dryer order.
Business reply on Google
Thank you for reaching out to us! We always appreciate hearing about customer's experiences and we're sorry yours wasn't a positive one. Please email us @myexperience@aarons.com with your name ,copy of this review, email and phone number so that we can better assist you.
Broken bed caused physical injury and staff refused to provide repairs.
Business reply on Google
We are sorry to hear that you feel this way. Would love to hear more about why. Can you send an email to myexperience@aarons.com that includes the primary name on your lease, the local store that you work with, your email address, a copy of your review and your best contact number? Look forward to hearing from you! Thanks -Cody
Representative was rude regarding billing and order start date
Business reply on Google
Hi Sylvian, We appreciate you bringing this to our attention and we are sorry to hear of your negative experience. Our goal is to provide the best customer service experience. We will forward your concerns to our Divisional Management Team. -Tavius
Recurring billing errors and poor product quality at Wichita location.
Staff member was rude regarding the pickup process and doorbell functionality.
Business reply on Google
Hi, We appreciate you bringing this to our attention. We are sorry to hear of your negative experience. Our goal is to provide the best customer service experience and to hear you received less than that is saddening. We will forward your concerns to management to see if we can help in this matter. Thanks -Tavius
Staff failed to communicate delivery issues and attempted to overcharge customer.
Business reply on Google
Misty Nealy, Thank you for bringing this to our attention and we are sorry to hear about this. Please email us at response@aarons.com with your local store, primary name on your lease agreement and the best contact number to reach you. Thanks, Jesus
Business repeatedly overcharged bank account and failed to issue promised refunds
Business reply on Google
Thanks for bringing this to our attention and we apologize for any inconvenience this may have caused you. Could you email me at response@aarons.com with the primary name on your lease agreement and the best number to reach you? Thanks -- Phil