Bates Ace Hardware
🛒 Retail & Products · Atlanta
total experiences
replied on google
Most reported issues
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Experiences
Staff member displayed rude behavior and poor customer service.
unprofessional behavior from a specific staff member
Business reply on Google
Thank you for your feedback. We are very sorry to hear of your encounter. Please, at your convenience, reach out to the store manager. I know he would love to speak in more detail. His email is Lewis@batesace.com.
Pressure washer repair failed to resolve the mechanical issue after two attempts.
Online order was not ready for pickup upon arrival at store.
Business reply on Google
We appreciate your feed back. We are sorry for your disappointment. We do not expect customers to assist in the loading of bulk products.
Understaffed service counter caused long wait times for customers.
Staff member was rude and accusatory toward the customer
Staff engaged in racial profiling and exhibited rude behavior toward customer.
customer experienced racial profiling by staff while shopping
Business reply on Google
We are very sorry your experience in our store was less than you expected. We try very hard to speak to every customer. We also, make every attempt to help a customer find the items they need and/or help then solve their project. It is very common for one or more people to attempt to help the same customer. We encourage you to please give us another try. We hope to never disappoint any customer or create a situation that would allow the customer to feel uncomfortable. Thank you for taking the time to give us feedback.
Customer experienced racial profiling by a staff member.
Manager used racial slurs and harassed an employee with health issues.
Store charges an additional fee for basic assistance with battery replacement.
Purchased defective chainsaw that the store refused to repair or refund
staff overfilled propane tank creating a safety hazard and refused assistance
Business reply on Google
Due to your behavior and abusive language to more than one associate is the reason you where asked to not return. We are here to serve you needs but not to be abused by you. Good luck with your shopping needs.
Staff damaged vehicle starter while attempting to clone a car key.
Business reply on Google
The mechanic that came to help you with your car stated that the starter had nothing to do with a key being duplicated. It just happened that your starter failed at the time you came to the store. We tried as much as we could to help with the situation but starter auto repair is beyond the scope of key duplication. Sorry that you feel that we caused your automobile to break when in fact we had no responsibility.
Staff provided incorrect product and management refused to resolve the issue.
Business reply on Google
Tianna, I am sorry you had such a bad experience! We are committed to being helpful and making things right with you. If you could give us a chance and come back in, or give us a call (if that is more convenient), we would like to do what we can to redeem ourselves as your local "helpful place". Please ask for Lewis or Jules. Thank you, and we hope to hear from you!
Customer experienced discriminatory treatment and long wait times from a cashier.
Business reply on Google
Totally false and inappropriate.
Staff were rude and confrontational regarding the customer's parking location.
The business exhibits discriminatory behavior toward people of color.
Staff accused customer of lying during a plant return attempt.
Staff falsely accused customer of late return to overcharge rental fees.