Elder's Ace Hardware - Chattanooga
🛒 Retail & Products · Chattanooga
total experiences
replied on google
Most reported issues
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Experiences
staff failed to assist customer with a purchase
Business reply on Google
Mr. Davis, Our company’s goal is to consistently deliver exceptional customer service. I am terribly sorry to hear about your recent experience. I would appreciate the opportunity to discuss this further if you wouldn’t mind calling (423) 894-4633 or emailing hwy58@eldershardware.net at your convenience. – Ron Coley, Store Manager
Staff exhibited discriminatory behavior and suspicious monitoring of a customer.
Business reply on Google
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your visit made you feel uncomfortable — that’s never the experience we want any customer to have. Our team’s intention is always to be helpful and ensure pricing and promotions are clearly communicated to avoid confusion at checkout, not to make anyone feel singled out or suspected. That said, we understand how this interaction may have come across, and we appreciate you bringing it to our attention. We will be sharing your feedback with our team.
staff refused to sharpen lawnmower blade while customer waited
Business reply on Google
Richard, we’re very sorry to hear about your recent experience. It’s never acceptable for a team member to laugh at a customer, and we sincerely apologize for that interaction. Regarding our blade sharpening services, our technicians are only available on certain days, so immediate service isn’t always possible. We understand this can be frustrating and appreciate your feedback so we can address it with our team and improve.
staff ignored customer to assist another person first
Business reply on Google
Joseph, Our company’s goal is to consistently deliver exceptional customer service. I am terribly sorry to hear about your recent experience. I would appreciate the opportunity to discuss this further if you wouldn’t mind calling (423) 894-4633 or emailing hwy58@eldershardware.net at your convenience. – Brandon Smith, Store Manager
The customer considers the store prices to be excessively high.
Staff failed to assist customer in the store for fifteen minutes.
Business reply on Google
Mr. Lawson, Our company’s goal is to consistently deliver exceptional customer service. I am terribly sorry to hear about your recent experience. I would appreciate the opportunity to discuss this further if you wouldn’t mind calling (423)894-4633 or emailing hwy58@eldershardware.net at your convenience. – Steven Brannan, Store Manager
Customer objects to a mandatory upfront repair fee.
Business reply on Google
Bob, Our company’s goal is to consistently deliver exceptional customer service. I am terribly sorry to hear about your recent experience. I would appreciate the opportunity to discuss this further if you wouldn’t mind calling (423) 894-4633 or emailing hwy58@eldershardware.net at your convenience. – Steven Brannan, Store Manager
unexpected and excessive repair fees for a simple pull cord replacement
Business reply on Google
Theodore, Our company’s goal is to consistently deliver exceptional customer service. I am terribly sorry to hear about your recent experience. I would appreciate the opportunity to discuss this further if you wouldn’t mind calling (423) 894-4633 or emailing hwy58@eldershardware.net at your convenience. – Steven Brannan, Store Manager
Store refused to exchange a defective chainsaw purchased the same day.
Business reply on Google
Norman, Our company’s goal is to consistently deliver exceptional customer service. I am terribly sorry to hear about your recent experience. I would appreciate the opportunity to discuss this further if you wouldn’t mind calling (423) 894-4633 or emailing hwy58@eldershardware.net at your convenience. – Steven Brannan, Store Manager
The paint was mixed incorrectly, resulting in damaged walls.
Business reply on Google
Laura, Our company’s goal is to consistently deliver exceptional customer service. I am terribly sorry to hear about your recent experience. I would appreciate the opportunity to discuss this further if you wouldn’t mind calling (423) 894-4633 or emailing hwy58@eldershardware.net at your convenience. – Steven Brannan, Store Manager
customer overcharged for propane tank replacement and refills
Business reply on Google
Jason, Our company’s goal is to consistently deliver exceptional customer service. I am terribly sorry to hear about your recent experience. I would appreciate the opportunity to discuss this further if you wouldn’t mind calling (423) 894-4633 or emailing hwy58@eldershardware.net at your convenience. – Steven Brannan, Store Manager
Staff members exhibit discriminatory behavior toward a customer.
The store discontinued the sale of specific police-themed merchandise.
Manager provided dismissive and unhelpful service regarding product inquiry.
Business reply on Google
Our company’s goal is to consistently deliver exceptional customer service. I am terribly sorry to hear about your recent experience. I would appreciate the opportunity to discuss this further if you wouldn’t mind calling 423-894-4633 or emailing hwy58@eldershardware.net at your convenience. – Bill Lemley, Store Manager
The price of painters tape is considered too high.
staff were rude and unhelpful regarding customer assistance
Business reply on Google
Mrs. Fields-Bryson, Our company’s goal is to consistently deliver exceptional customer service. I am terribly sorry to hear about your recent experience. I would appreciate the opportunity to discuss this further if you wouldn’t mind calling 423-894-4633 at your convenience. – Bill Lemley, Store Manager
Staff provided poor assistance and closed the store prematurely.
Business reply on Google
William, Our company's goal is to consistently deliver exceptional customer service at all of our location and at all times of day. Even at closing time. I am terribly sorry to hear about your experience. I would appreciate the opportunity to discuss this further if you wouldn't mind calling 423-894-4633 at your convenience. Bill Lemley - Store Manager
Manager refused to refill propane tank and provided false corporate information.
Store refused to accept a return for an unused air compressor.