Perl-Mack Ace Hardware

Staff ignored customer and refused to cut plumbing parts to length.

customers are restricted from accessing hardware items behind the counter

The store does not provide customer access to a restroom.

defective staple gun and refusal of return or exchange

Store policy required customer to leave backpack at the front.

Store refused to accept a return for an unused item

Staff member was rude regarding the store mask policy.

Staff members were rude and unhelpful regarding a product return.

Store enforces a mandatory mask policy for all customers.

Employees were unhelpful and displayed poor customer service attitudes.

Customer alleges racial profiling and harassment by staff regarding mask policy.

The store manager was rude and aggressive toward the customer.

Customers experienced racial profiling and harassment by store staff.

Staff followed customers through the store based on their race.

Staff harass customers by following them through the store aisles.

Store staff could not provide a fishing license advertised online.

staff refused to process a manual card payment

Manager provided disrespectful service and unclear return policy information.

Staff refused to assist customer or allow access to hardware items.

Store lacks common metric bolts and has slow service.