Rocky's Ace Hardware
🛒 Retail & Products · Springfield
total experiences
replied on google
Most reported issues
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Experiences
Employee provided poor service and failed to explain key program options.
Business reply on Google
We apologize for the experience you had at our Agawam location. Please email us at customersupport@rockys.com so we can address your concerns and improve our service.
Staff member was rude to the customer regarding their accent.
Business reply on Google
We're sorry to hear about your experience and take this feedback seriously. Please email us at customersupport@rockys.com so we can address this issue.
The store does not provide restroom access to paying customers.
Business reply on Google
Hi Sarah, We appreciate the time you took to leave us feedback. Please know that customer happiness is our top priority and we are upset this has not been your experience. We would appreciate the opportunity to discuss this with you further so we can improve. Please email us at customersupport@rockys.com
Customer injured by falling store display and ignored by staff
Business reply on Google
Hello Katie, Thank you for letting us know about your recent experience. We're sorry you had a bad experience within our store. We appreciate your feedback and hope you'll consider coming back in the future. This has been shared with the appropriate parties and if you need further assistance, please reach out to us at customersupport@rockys.com
The front desk employee was rude to the customer.
Customer experienced long wait times and inability to obtain a raincheck.
Employee provided incorrect inventory information over the phone.
Employees were perceived as rude and unprofessional.