Rick's Ace Hardware
🛒 Retail & Products · St. Louis
total experiences
replied on google
Most reported issues
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Experiences
Inaccurate online inventory and unhelpful staff
Business reply on Google
We're sorry to hear about your experience and appreciate your feedback. Please call us at 314-966-6611 so we can assist you further.
Employee was distracted by phone call and used e-cigarette indoors.
Business reply on Google
We apologize for your experience and appreciate your feedback. Please contact me at 314-966-2589 Ext #2.. I would love the opportunity to discuss this further with you. Thanks so muchVickie
Incomplete inventory for plumbing and gas pipe fittings.
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. If you would like to talk further about your experience, i would be happy to discuss this, so we can see what we can do better to have the items you need.
Curbside pickup was unavailable despite being advertised online.
Business reply on Google
We're sorry to hear about your experience with our curbside pickup service. Please contact me at 314-966-2589 x 2 I would love the opportunity to discuss this with you. Vickie
Staff member was rude and delayed a product exchange for 30 minutes.
Business reply on Google
We're truly sorry to hear about your recent experience at our store. We strive to provide excellent customer service and it seems we fell short this time. Please reach out to us at 314-966-2589 x 2 (Monday - Friday 8 am - 4 pm) so we can address this issue. Thank you for your feedback.
Cashier falsely accused customer of potential theft during checkout process.
Staff were unhelpful and ignored customer requests for assistance.
Inaccurate online stock availability and refusal to honor coupons.
Store provided incorrect inventory information over the phone
unhelpful staff and lack of customer service assistance
Business reply on Google
We are truly sorry for your experience, and would like the opportunity to earn back your business. If you would like to discuss further, please let us know and we can discuss further. Thanks so much.
The store staff provided rude customer service.
Lawn mower blade sharpening service takes over a week to complete.
Business reply on Google
Sorry for any inconvenience this caused you.
employees were unhelpful and the item was priced incorrectly
Business reply on Google
I apologize sincerely for your experience at our store this morning. That is not our normal practice, and am hoping we can prove this if you get a chance to visit us again. If you want to discuss this any further please feel free to call me at 314-966-2589. Vickie