Advance Auto Parts
🚗 Auto & Repair · Cheyenne
total experiences
replied on google
Most reported issues
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Experiences
The store provided incorrect parts and inaccurate inventory information.
Business reply on Google
Hi Kc, We wish to provide exceptional service to all of our customers, and we're sorry to learn that your experience with our store on East Lincolnway was not top-tier. We understand how frustrating it can be to receive the wrong parts and encounter poor customer service. We have forwarded these details onto our Field Leadership Team, so they can be made aware of this issue. Thank you for shopping with Advance Auto Parts; we hope to see you again.
staff refused to sell a part based on incorrect diagnosis
Business reply on Google
Hello Nicholas, thank you for taking the time to leave this review! We strive to provide exceptional service to all of our customers, and we're sorry to learn that your experience with our Lincolnway location resulted in a 1 star rating. We've forwarded your feedback to the field leadership of this store so they may further investigate, and use this as a training opportunity. We certainly hope for another chance to earn your business in the future. Thank you for shopping with Advance Auto Parts and Batteries!
Staff lacked technical knowledge and displayed poor customer service attitudes.
Business reply on Google
Hello, Unsainted. Thank you for taking the time to write your review of our Lincolnway and 15th location. We are sorry to hear that your experience with us was not great. We do our best to provide our team members with all necessary training and part knowledge to assist our customers accordingly, and we apologize if we missed the mark here. We have notified our Field Leadership Team of your feedback and they will take all necessary action. We appreciate you bringing this to our attention, and we hope that you will give our store another chance to properly serve you in the future.
staff refused bathroom access and diagnostic scanning services
Business reply on Google
Hello Melissa, thank you for leaving your review of our Lincolnway store location. Most of our stores do not have public restrooms. Due to certain medical conditions, exceptions should always be made. We do apologize that the store was unable to run diagnostics on your vehicle. With the current pandemic, that is a free service that is temporarily not available for the safety of our customers and our team members. We do hope that you decide to give the store another chance in the future. Thank you for visiting Advance Auto Parts and Batteries!
The company mistreated a long-term store manager regarding employment.
employees ignored the customer while only one worked
The manager was rude and unhelpful to the customer.
disorganized queue management and unresponsive staff at the store