Advance Auto Parts

Business reply on Google

Hi Liam, We wish to provide exceptional service to all of our customers, and we're sorry to learn that your experience with our store on 11220 Highway 49 Gulfport was not top-tier. We have forwarded these details onto our Field Leadership Team, so they can be made aware of this issue. Thank you for shopping with Advance Auto Parts; we hope to see you again.

Business reply on Google

Thank you for reaching out and providing us with this feedback, Mattble. We are very sorry to hear you did not have a good experience at our Orange Grove location. We will be forwarding this to our Field Leadership Team so they can be made aware of the situation. Thank you again for reaching out to us, and we hope you give us another chance.

Business reply on Google

Thank you for taking the time to leave this review for our Orange Grove location, Quentin. We are sorry to hear they did not have the part you were looking for in stock for your in-store pick-up. We always want to ensure our stores are well stocked and inventory is accurate. We hope to see you again soon at one of our Advance Auto Parts locations!

Business reply on Google

Hello, Alex. Thank you for taking the time to write your review of our Orange Grove location. We are very sorry to hear that your experience with us was not great. We do our best to provide fast and efficient service and we apologize if we failed here. We have notified our Field Leadership Team of your feedback and they will address this situation as needed. We apologize again, and we hope that you will give our store another chance to properly serve you in the future.

Business reply on Google

Hello, Michael. Thank you for taking the time to leave feedback for our Orange Grove location. We are truly sorry that you did not have a positive experience at our store. Your review has been forwarded to our Field Leadership Team so that they may address your concerns. We hope that you will give Advance Auto Parts another chance to serve your automotive needs.

Business reply on Google

Hello Joey, thank you for reviewing our Orange Grove Advance Auto Parts. Allow us to apologize that these visits to our store have not left a positive impression. We strive to provide our customers with the best we offer in reliable and welcoming support; we apologize for missing the mark here. We hope in time you give the store another chance to service your automotive needs. Thank you for choosing Advance, Joey.

Business reply on Google

Mike, thank you for your review on Store 1408 - Orange Grove. We would like to apologize that our Team Members regret to inform you that the part u purchased did not include the gasket. We strive to provide knowledgeable and polite customer service to our customers, and we are sorry we have missed that mark. We have sent over your review to the Field Leadership Team of the store to make them aware of this issue and for future training purposes. Once again, we hope that you will allow us the chance to serve your automotive needs. Thanks for your support at Advance!

Business reply on Google

Gregory, we are sorry to hear of your return situation, but a proof of purchase is needed for a return. A proof of purchase though can include the physical receipt or history of the purchase in the store database. We would be happy to assist you in finding a proof of purchase as well if needed. Feel free to contact us at the support center directly as we do wish to get this return resolved for you. We anticipate hearing from you and thank you for choosing Advance.

Business reply on Google

Hello Nathan, we greatly appreciate you taking the time to leave this review. We're sorry to hear your experience with our Orange Grove location resulted in a 1-star rating. We hope you will be willing to reach back out to us and provide further details regarding your experience. We'll take your feedback as an opportunity to improve and grow as a company so we can continue to enhance our capability to serve our customers. Thank you for choosing Advance Auto Parts, we hope to hear from you soon!

Business reply on Google

Hello Becky, thank you for taking the time to reach out to us. We are sorry to hear you did not have a pleasant experience at our Orange Grove location, and that they were unable to assist with your alternator warranty. We hope that this has been resolved, but if it has not been please feel free to reach out to us directly here at the support center for assistance. We do apologize for any trouble caused by this, and hope to see you again in the future.

Business reply on Google

Hello Orlando, thank you for taking the time to leave this feedback. We are so sorry to hear you did not have a pleasant experience at our Orange Grove location. Our goal is to always go above and beyond for our customers, and provide them with the professional and efficient service they deserve. We will be forwarding this to our Field Leadership Team so they can be made aware of this. We do hope you give us another chance in the future.

Business reply on Google

Hello Dee, thank you for taking the time to review our Round Lake Beach location. We are so sorry to hear they did not have the part you were looking for. We do always encourage checking on advanceautoparts.com as we sometimes carry different parts then what is offered in store. We do apologize for any troubles or inconveniences caused by this.