Advance Auto Parts

Business reply on Google

Hi Matt, We are sorry to hear about your experience at our 2275 E 17th St Idaho Falls location. We understand how frustrating it must have been to find out the hose provided was not fuel-safe after your extensive install. We have forwarded these details onto our Field Leadership Team, so they can be made aware of this issue. Thank you for bringing this to our attention and for choosing Advance Auto Parts.

Business reply on Google

Hi Golly. We wish to provide exceptional service to all of our customers, and we're sorry to learn that your experience with our store on E 17th St was not top-tier. We understand your frustration with the store hours and the processing of your order. We have forwarded these details to our Field Leadership Team, so they can be made aware of this issue. Thank you for shopping with Advance Auto Parts; we hope to see you again.

Business reply on Google

Hi Pierce, We wish to provide exceptional service to all of our customers, and we're sorry to learn that your experience with our store on 2275 E 17th St Idaho Falls was not top-tier. We understand your frustration with not being able to return a fully packaged, unopened item despite having your email receipt. We have forwarded these details onto our Field Leadership Team, so they can be made aware of this issue. Thank you for shopping with Advance Auto Parts; we hope to see you again.

Business reply on Google

Hi Jason, We wish to provide exceptional service to all of our customers, and we're sorry to learn that your experience with our store on 2275 E 17th St Idaho Falls was not top-tier. We understand your frustration with the lack of assistance and the misleading information regarding battery replacement. We have forwarded these details onto our Field Leadership Team, so they can be made aware of this issue. Thank you for shopping with Advance Auto Parts; we hope to see you again.

Business reply on Google

Thank you for taking the time to leave this review, Tyler. We are sorry to hear you did not have a pleasant experience while shopping at our E 17th St & Ashment Ave location. We appreciate you letting us know so we can forward this to our Field Leadership Team and use this as a coaching opportunity. Our goal is to always ensure we are providing our customers with the friendly and professional service they deserve. We hope you would be willing to shop at one of our Advance Auto Parts locations moving forward.

Business reply on Google

Hello, thank you for taking the time to leave feedback for our E 17th St & Ashment Ave location. We are truly sorry that you did not have a positive experience at our store. Your review has been forwarded to our Field Leadership Team so that they may address your concerns. We hope that you will give us another chance to serve your automotive needs.

Business reply on Google

Thank you for leaving this feedback for our E 17th St location, Lance. We are sorry to hear the store was closed when you arrived for assistance. We have forwarded this review to our Field Leadership Team so we can be made aware of your experience. We hope you are willing to give us another chance to assist you and thank you again for choosing Advance Auto Parts.

Business reply on Google

Hello Bj, we consider service to be our best part, so it is nice to hear when we have failed at that. We appreciate your feedback and we have made the leadership team aware of this matter as we are always looking for ways to improve. We hope you will give us a second chance for your future visit

Business reply on Google

Hello Jeramy, thank you for taking the time to leave feedback for our East 17th Street location. We are truly sorry that you feel our products are overpriced. Our mission is to provide excellent customer service as well as competitive prices. We do offer a Price Match Guarantee for products found at a lower price at any competitor's store or website. Details regarding the terms and conditions of this guarantee can be found at advanceautoparts.com. Again, we are sorry that you did not enjoy your shopping experience. We hope that in time you will give us another chance to serve your automotive needs.

Business reply on Google

Hello Alexandrea, thank you for taking the time to leave a review for our East 17th Street and Ashme store location. We do apologize that Steve did not provide you with the most best customer service, regarding your relay on your car. We strive to always go the extra mile with providing the best and friendliest service to you the customer and it certainly was not demonstrated with this visit. We have now forwarded this to our Field Leadership Team, and we promise that they will use this review to reinstate goals and to improve the customer service within the store. We do hope you consider continue shopping with us in the future.

Business reply on Google

Matthew, we do apologize for our Idaho Falls location being currently closed. The store is taking the necessary precautions needed for everyone's safety. We hope that you remain patient with us during this time.

Business reply on Google

Thank you, Scott, for sharing your feedback about our E 17th Street and Ashment Avenue location. We apologize you were not able to get your package from the store. We understand the frustration and have shared our concerns with the leadership team of the store so they may investigate as to why they were not open. We hope you will be able to get your package soon.