Advance Auto Parts
🚗 Auto & Repair · Miami
total experiences
replied on google
Most reported issues
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Experiences
Manager refused return of an item sold in an open box.
Business reply on Google
Hi Carlos, We wish to provide exceptional service to all of our customers, and we're sorry to learn that your experience with our store on 1005 W Flagler St Miami was not top-tier. We understand your frustration with receiving an open-box item and the challenges you faced during the return process. We have forwarded these details onto our Field Leadership Team, so they can be made aware of this issue. We hope you'll give us another try soon and thank you again for choosing Advance Auto Parts.
Long wait time despite low store traffic and available staff.
Business reply on Google
Hi Lucas, We are sorry to hear about your experience at our 1005 W Flagler St Miami store. We aim to provide exceptional service, and it's disappointing to learn that your checkout process took 30 minutes despite the store being practically empty. We have forwarded these details to our Field Leadership Team to address this issue. Thank you for bringing this to our attention, and we hope you'll give us another try soon.
staff refused to assist the customer and were rude
Business reply on Google
Hola Lesty, Lamentamos mucho escuchar sobre tu experiencia en nuestra tienda en 1005 W Flagler St Miami. Nos esforzamos por brindar un servicio excepcional a todos nuestros clientes, y sentimos que tuviste una experiencia negativa con nuestro personal. Hemos enviado estos detalles a nuestro equipo de liderazgo para que estén al tanto del problema. Gracias por elegir Advance Auto Parts y esperamos que nos des otra oportunidad pronto.