Advance Auto Parts
🚗 Auto & Repair · Sioux Falls
total experiences
replied on google
Most reported issues
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Experiences
Cashier error caused customer to pay extra for a promotion
Business reply on Google
Hi Marvin, We wish to provide exceptional service to all of our customers, and we're sorry to learn that your experience at our 2601 W 41st St Sioux Falls store was not top-tier. We understand your frustration regarding the issue with the promotion and the additional fee. We have forwarded these details onto our Field Leadership Team, so they can be made aware of this issue. Thank you for shopping with Advance Auto Parts; we hope to see you again.
The parts are considered expensive by the customer.
Business reply on Google
Hello, Michael lappegard Jr., thank you for taking the time to write your review of our Store 7387 - West 41st Street location. We are so pleased to hear that our Team Members were knowledgeable and helpful to you! We love helping our customers and it is nice to know when we do a good job. We hope to see you again soon and thank you again for choosing Advance Auto Parts.
Staff lacks sufficient knowledge regarding automotive parts.
Business reply on Google
Hello Wade, thank you for taking the time to leave this review! We strive to provide exceptional service to all of our customers, and we're sorry to learn that your experience with our West 41st Street location resulted in a 2 star rating. We've forwarded your feedback to the field leadership of this store so they may further investigate, and use this as a training opportunity. We certainly hope for another chance to earn your business in the future. Thank you for shopping with Advance Auto Parts and Batteries!
Staff provided poor service and failed to locate a common part.
Business reply on Google
Nolan, we appreciate you leaving your review of our 41st Street location. We do our best to maintain inventory for any part needed so it is helpful to hear when we fail at that. There are many times when a store can special order a part you are looking for or it may be available to ship to your home if you shop online with us. We do recommend trying those services if a store does not have what you are looking for. Please feel free to continue to leave us any comments on any future visits. We hope in the future that you do return so we can have a chance to serve you.
Employee provided unhelpful service and displayed a poor attitude.
Business reply on Google
Thank you for taking the time to leave this review, Kenzie. We are sorry to hear you did not have a pleasant experience while shopping at our West 41st Street location. We appreciate you letting us know so we can forward this to our Field Leadership Team and use this as a coaching opportunity. If you would like to discuss this further, we would recommend reaching out to us directly here at the support center. We hope you would be willing to shop at one of our Advance Auto Parts locations moving forward.
Staff were unprofessional, unhelpful, and exhibited discriminatory behavior toward…
Business reply on Google
Thank you for taking the time to leave this review, Kandice. We strive to provide exceptional service to all of our customers, and we're sorry to learn that your experience with our West 41st Street location resulted in a 1-star rating. We've forwarded your feedback to the field leadership of this store so they are made aware and we can use this as a training opportunity going forward. We certainly hope for another chance to earn your business in the future. Thank you for shopping with Advance Auto Parts and Batteries, we look forward to seeing you again!
Employee refused to assist with vehicle part information
Business reply on Google
Hello Ian, thank you for taking the time to leave this review! We strive to provide exceptional service to all of our customers, and we're sorry to learn that your experience with our West 41st Street location resulted in a 1 star rating. We've forwarded your feedback to the field leadership of this store so they may further investigate, and use this as a training opportunity. We certainly hope for another chance to earn your business in the future. Thank you for shopping with Advance Auto Parts and Batteries!
defective tool refused for return and staff provided poor service
Business reply on Google
Hello Tim, thank you for taking the time to leave a review for our West 41st street store location, We apologize that our Team Member was rude when assist you were trying to return your brake tool. We do have a return policy that if the part is being returned it must be unopened or used within 45days with the receipt. We strive to assist our customers with outstanding customer service and to go above and beyond to make sure every visit is outstanding. Obviously, we missed the mark this time. We have forwarded this information to our Leadership Team to ensure we use this feedback as an opportunity to improve our customer service skills within our store. We apologize again and hope that in time you will allow us another chance to provide you with the service you deserve.
Defective fuel pump sold and refund or exchange was denied
Business reply on Google
Hello Kevin, we greatly appreciate you taking the time to leave this review. We're sorry to hear your experience with our West 41st Street location resulted in a 3-star rating. Our goal is to deliver helpful and knowledgeable customer service and we do apologize it was not delivered in this visit. We have now forwarded this to our Field Leadership Team to talk to our Team Members to reinstate better service and knowledge. We do hope you consider continue shopping with us in the future. As always thank you for shopping with Advance Auto Parts.
Staff failed to correctly diagnose a faulty battery under warranty
The store does not provide headlight bulb installation services.
Staff lacked technical knowledge and struggled to install windshield wipers.
The store lacks inventory and provides inaccurate information about available brands.