Advance Auto Parts

Business reply on Google

Hi Sammy, We wish to provide exceptional service to all of our customers, and we're sorry to learn that your experience with our store on 861 Williston Rd South Burlington was not top-tier. We understand your concerns about privacy and will forward this feedback to our Field Leadership Team. Thank you for shopping with Advance Auto Parts; we hope to see you again.

Business reply on Google

Hi Tate, thank you for taking the time to leave feedback for our Willison Road location. We are truly sorry that the store was closed before the posted closing time. We understand that unexpected closures are extremely frustrating for our customers, especially when no explanation is provided. Your review has been forwarded to our Field Leadership Team so that they may address this issue. Again, we apologize for the early closure of our store. We hope that in time you will give us another chance to provide you with the service that you deserve.

Business reply on Google

ND, thank you for leaving this review of our Williston Road location. We will use this information and have it forwarded to the Leadership Team of the store. It will let the store know of their shortcomings and how they can improve the customer experience. We hope in time you give the store another chance to provide you the service you deserve. Thank you for choosing Advance Auto Parts.

Business reply on Google

Thank you for taking the time to leave this review, Rebecca. We would appreciate any additional information you have regarding your visit to our Williston Rd location. We always want to ensure we are going above and beyond for our customers to assist them with their automotive needs. We hope to hear from you again soon and thank you again for choosing Advance Auto Parts.

Business reply on Google

Thank you for taking the time to leave this review. We strive to provide exceptional service to all of our customers, and we're sorry to learn that your experience with our Willston Road location resulted in a 2-star rating. We've forwarded your feedback to the field leadership of this store so they are made aware and we can use this as a training opportunity going forward. We certainly hope for another chance to earn your business in the future. Thank you for shopping with Advance Auto Parts and Batteries, we look forward to seeing you again!

Business reply on Google

Hello Michael. Thank you for reaching out and letting us know about your visit with our Store 1287 - Williston Road Location. We do apologize the Team Member did not seem experienced or knowledgeable when assisting you with your wiper blades. We always strive to go above and beyond and make sure that all Team Members are up to date on products and our procedures. We have now sent this information to our Leadership Team We certainly do apologize that you had to deal with this issue and we guarantee that they will take this review to get all Team Members up to speed. We would like to assist you with locating your receipt for your wiper blades Please reach out to us directly so that we could gather more information.

Business reply on Google

Hello Sean, thank you for leaving this feedback for our Williston store. We are sorry for any inconveniences caused by the store not being open upon arriving. We have gone ahead and sent this review to our Leadership Team so they can be made aware of your experience. We apologize again and hope you can give us another chance.

Business reply on Google

Hello Ok Buddy, thank you for leaving your review of our Williston Road location. We would like to know more about your 1 star review. If you could provide us with any other information or details we would be happy to forward your feedback to the Leadership Team of the store so they know of their shortcomings. We do hope you visit again giving us another chance!