Alamo Auto Sound & Security
💻 Tech Services · San Antonio
total experiences
replied on google
Most reported issues
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Experiences
The business performed sloppy work and demonstrated unprofessional ethics.
Business damaged vehicle interior and failed to return expensive audio equipment.
Business failed to honor appointment and did not follow up.
Business reply on Google
We sincerely apologize for the experience you had, Jason. Your feedback is important to us, and we are sorry that we did not meet your expectations. We are reviewing our scheduling and communication processes to ensure this does not happen again. Thank you for bringing this to our attention.
Business failed to return property after sixty days of non-communication.
Business reply on Google
We sincerely apologize for the experience you’ve had, A Ford. Your situation is concerning, and we take matters like this very seriously. Please reach out to us directly so we can address this issue and work towards a resolution. Thank you for bringing this to our attention.
Improper installation caused car battery failure and poor customer service.
Business reply on Google
I'm really sorry to hear about your experience, Nancy. We always strive for excellence and customer satisfaction so we are genuinely disappointed that you didn't receive the standard of service we strive for. We take your concerns very seriously and will look into your issue. I'm sorry for the frustration and inconvenience that this situation has caused you.
The business failed to respond to a request for a quote.
Business reply on Google
Dear J T, we apologize for any inconvenience you may have experienced while trying to get a quote. We strive to provide excellent customer service and we regret that we fell short in this instance. Thank you for bringing this to our attention. If you have any other questions or need further assistance, please feel free to reach out to us.
Staff member was rude and interrupted the customer during a call.
Business reply on Google
Dear Cali Baumgart, we apologize for any inconvenience caused during your phone call. We appreciate your understanding regarding our decision to only work with name brand stereos, as it ensures the proper installation and functionality of your stereo system. However, we agree that our representative should have been more courteous and attentive during the conversation. Customer satisfaction is our top priority, and we apologize for any rudeness or interruption you may have experienced. Thank you for bringing this to our attention, and we will address it internally to ensure better communication in the future. If you have any further questions or need assistance, please feel free to reach out to us.
business failed to perform warranty repairs on tint and alarm systems
Business reply on Google
Im sorry but we didnt do any work for you on your vehicle.
The business failed to start work on the vehicle as promised.
Business reply on Google
We apologize about the miscommunication on our part. We hope we can help you in the future.
Business failed to honor scheduled appointment and stopped communicating with customer.
Business refused to provide a price estimate for custom installation work.