Alamo Rent A Car - Denver International Airport (DEN)
🚙 Rental Cars · Denver
total experiences
replied on google
Most reported issues
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Experiences
Rental car was uncomfortable and lacked trunk space.
Business reply on Google
Thank you for your review. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.alamo.com/en/customer-support.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. –Kim
Rental car had complete mechanical malfunction on highway, endangering family
Business reply on Google
Hi Nikole, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. -Chris R.
Alamo system error failed to document car return, causing customer inconvenience.
Business reply on Google
Hi Sriram, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.alamo.com/en/customer-support.html to reach our Customer Service team. Thank you. - Chris M
Rented a Jeep with multiple mechanical issues and safety concerns
Business reply on Google
Thank you for your feedback, CHAD. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you.-Christopher
Car electronics and key-fob did not work
Business reply on Google
Thank you for your review. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.alamo.com/en/customer-support.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Lynette
Charged more than the quoted price for car rental
Business reply on Google
Hi Stevo, we would like to look into your billing concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Marisa
Accused of hail damage to rental car after return
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
Agent was rude and tried to cancel a reservation
Business reply on Google
Thank you for your review, H. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Lynette
Rental car was unsafe to drive and roadside assistance failed to help
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Alamo overcharged for car rental, requiring a refund effort.
Business reply on Google
Thank you for your review, April. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Customer received two vehicles with flat tires and was wrongly charged for hail damage
Business reply on Google
Thank you for your feedback, Damian. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Long wait times and self-serve kiosk issues for car rental
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Rental car smelled of smoke, affecting son's asthma
Business reply on Google
Hi. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Kim
Unsafe rental vehicles provided, poor customer service, and lack of resolution.
Business reply on Google
Thank you for your feedback, Jim. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Alamo charged for a tow that was promised to be waived
Business reply on Google
Thank you for your review, Jonathan. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Worn-out tire popped, no rim lock key, and no reimbursement.
Business reply on Google
We apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Many Thanks, -Michael
Rental car had a strong mildew/musty odor inside
Business reply on Google
Hi Lucy. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Alamo charged for damage not pointed out at drop-off
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Rental car broke down, roadside assistance failed, and refund was denied.
Business reply on Google
Thanks for your comments, Jędrzej. If there is anything we can do to help, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Received a filthy, malfunctioning car; charged extra fees
Business reply on Google
We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa S