Alamo Rent A Car
🚙 Rental Cars · San Francisco
total experiences
replied on google
Most reported issues
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Experiences
Car rental was not the size reserved
Business reply on Google
Hi Joe, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Customer received a car with a flat tire and a replacement car that smelled of smoke.
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Alamo failed to provide a replacement car after windshield damage.
Business reply on Google
Thank you for your feedback, Gregory. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Alamo employee committed hit and run, then lied to insurance
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
Manager Zachary Rhodes double charged for rental and refused to resolve
Business reply on Google
Thank you for your feedback, Joseph. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Rental delayed, staff made discriminatory comments and refused debit card
Business reply on Google
Hi J, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.alamo.com/en/customer-support.html to reach our Customer Service team. Thank you. - Drew
Received a smaller vehicle than booked and paid for
Business reply on Google
Thank you for your feedback, Sando. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Alamo sent someone else's rental details to customer's email
Business reply on Google
Thank you for your review, Beth. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Incorrect extra charges and no customer service response
Business reply on Google
Hi James, we would like to look into your billing concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Jean
Office desk representative was rude and dismissive
Business reply on Google
Hi Abtahi, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.alamo.com/en/customer-support.html to reach our Customer Service team. Thank you. - Drew
Customer's headphones were stolen from rental car after drop-off
Business reply on Google
Hi Cassie, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Jean
Alamo refused car, canceled reservation, charged fees, and added false damage.
Business reply on Google
Thank you for your review, James. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Vehicle interior was dirty with spots and stains.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Almost charged for pre-existing damage to rental car
Business reply on Google
Thank you for your feedback, I'kona. We take these concerns seriously and are committed to improving our inspection process. Your experience highlights an important aspect of vehicle check-outs. We appreciate you bringing this to our attention and for being proactive. - Michelle
Rental car missing spare tire and tools
Business reply on Google
Hi Tom, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Jean
Unable to retrieve lost property from rental car.
Business reply on Google
Hi Richard, we would like to look into this further. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Michelle
Alamo charged additional fees and did not refund a $407 deposit
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Kim
Booked car unavailable, forced to wait hours, no assistance provided.
Business reply on Google
Hi Steppy, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation number and the details of your experience. Thank you! - Michelle
No cars available despite reservations, causing long wait times
Business reply on Google
Thank you for your review, Erkan. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Charged over $200 to change car rental drop-off location
Business reply on Google
Thank you for your feedback, Charlie. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa