Albertsons
🛒 Retail & Products · Cheyenne
total experiences
replied on google
Most reported issues
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Experiences
The bakery provided a cake with incorrect colors and flavors.
Business reply on Google
Thank you for sharing your experience, Everett. We understand how disappointing it must have been to receive a cake that did not match the requested colors and flavor for such an important occasion. Your feedback will be shared with the store team for review to help improve order accuracy and overall quality moving forward.
advertised produce was not stocked on the sales floor
insufficient staffing leads to long wait times at checkout
Business reply on Google
Hi Logan, thank you for sharing your feedback. Your comments regarding staffing and checkout availability have been shared with the store team, as they manage day‑to‑day operations and staffing at the location. If you’d like to share more details, please reach out through the “Contact Us” page on our official website and include your phone number along with a reference to this Google review. Thank you.
The business discards food instead of donating and has high prices.
Business reply on Google
Thank you for sharing your feedback, Michael. We’ll forward your comments about donations and pricing to the store team for review. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website. We're here to improve your shopping experience!
Deli and meat departments were not stocked by noon.
Business reply on Google
Hi Pamela, thank you for sharing your experience with us. We understand how important it is for deli, meat, and seafood items to be ready when customers arrive, and your feedback will be shared with the appropriate team for review. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review.
Custom cake order was not prepared as requested by the bakery.
Business reply on Google
Hi Victoria, thank you for sharing your feedback. We understand the importance of reliable service, especially for special orders like custom cakes. Your experience has been shared with the appropriate team for internal review. If you'd like to share further details, please reach out via 'Contact Us' on our official website, referencing this Google review.
The store shelves are consistently empty and poorly maintained.
Business reply on Google
Thank you for your feedback. We understand your concern with product availability, and keeping our shelves stocked is a priority we’re actively working on at both locations. Your input is valuable and helps us focus on the areas that need improvement. We hope you’ll give us another chance to provide the experience you expect and deserve.
Employees and manager discussed workplace issues in front of customers.
Business reply on Google
Hi Kylee! Thank you for bringing this to our attention. We hear the uncomfortable experience you had. What you described does not reflect the professional environment we strive to maintain. We agree that internal matters should never be discussed in front of customers, and we take this feedback seriously. Your comments will be shared with our leadership team so appropriate steps can be taken. We appreciate your honesty and hope to provide a better experience in the future. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
The store sold rotten asparagus and shrimp.
Business reply on Google
Hi Nicole! Thank you for your feedback. We appreciate you recognizing the location-based pricing expectations. However, the quality of our fresh items should never fall short — we take concerns like this seriously. Your experience with the asparagus and shrimp is not reflective of our standards, and we’ll be sharing this with the store team for immediate review. We value your input and are committed to doing better. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
employees were rude and unprofessional when asked to open a register
Business reply on Google
Thank you for sharing your feedback. We understand your concerns regarding the self-checkout situation and the interaction with our staff. This experience doesn't reflect the service we aim to provide. We have forwarded your comments to the appropriate department for further review and improvement. If you’d like to share more details, please reach out through our Contact Us page on our official website. We appreciate your business!
Bakery staff ignored the customer and delayed providing assistance.
Business reply on Google
Hello Frances. Thank you for sharing your experience at our Cheyenne, WY store. We appreciate your feedback and have informed our team about your concerns. If you would like to provide more details or discuss this further, please visit the “Contact Us” page on our official website. Kindly include your phone number and reference this Google review for a follow-up. Thank you!
Most cashiers are rude and appear unhelpful to customers.
Business reply on Google
Hello S MB, we’re sorry to hear about your experience. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this Google review. Thank you.
Store sold expired food items and had broken freezer equipment.
Business reply on Google
We’re so sorry to hear about your experience in your recent review. We are striving to always provide the best, highest-quality, and freshest products at your local Albertsons store, and it's disappointing to hear we missed the mark. Please contact us via chat or the contact us page on our website with the product you noticed is expired and rotten, and let us know if you would like a follow-up with the store director. In the meantime, we've shared your comments with the appropriate teams for review. Have a wonderful day!
Employee was rude to a customer and a helpful coworker
Business reply on Google
We appreciate your feedback, Violeta, and we're happy you were able to get help downloading our app and got the discount on your soda. We apologize for any frustration the other employee caused you. We've shared your feedback with the store's Management Team. If you would like us to follow up with you regarding your concerns, please chat with us through the Contact Us page on our website.
The bakery failed to prepare a pre-ordered birthday cake.
Business reply on Google
Oh man, Morgan! We sincerely apologize that the cake you ordered was not made, and you had to find a backup plan! While we are glad our staff member did everything they could, we understand how this is disappointing. Please know that we have share this with our Management Team for further review, and to help prevent this from happening again. If there is ever anything else, don't hesitate to chat with us on the Contact Us page on our website. Thank you for taking the time to share your experience with us.
Store has low inventory and digital coupons fail to apply correctly
Business reply on Google
Hi Lesley, our apologies for your experience with our selection, your 4U digital coupons, and our associates. So we can better assist you with your concerns, please reach out via the Contact Us page on our website. In the meantime, our Cheyenne Store Director will be looking into your concerns, so we can improve our selection and customer service.
Sale items ring up at full price and staff are rude
Business reply on Google
Hello, we are very sorry to hear about your experiences here at your local Cheyenne Store! Your feedback and business both mean a lot to us, and we have gone ahead and addressed this all with the appropriate teams for further review. Please chat with us on our website or through our Contact US page, so we can get you in contact with Store Management personally regarding this service you received. We hope to hear from you soon.
Staff member was rude and ignored customer requests for assistance.
Business reply on Google
We sincerely apologize for the poor customer service you have experienced, Gina. We have shared your concerns with our Leadership Team for review. If you would like to be personally contacted to further express your concerns, please reach out through our Contact Us page on our official website. Thank you for your feedback, and have a great week!
Staff ignored customer at meat counter and provided poor service.
Business reply on Google
Hello Lisa, we sincerely apologize for your experience. We will go ahead and direct your comments over to the Store Manager of that Yellowstone Road location for review and corrective action. Thank you.
Customer waited thirty minutes for service but could not obtain money order.
Business reply on Google
Hello Don! Please accept our sincerest apologies for the lack of service that you received from our Customer Service Booth, and that you could not have your Money Order taken care of. This is unacceptable, as we want to ensure all of our guests are helped in a professional and timely manner! Could you please contact us on our website, www.albertsons.com, and mention your concerns, so we may make this right? Thank you.