Albertsons Express
🛒 Retail & Products · Las Vegas
total experiences
replied on google
Most reported issues
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Experiences
The advertised gas price does not match the store price.
Business reply on Google
Hello Amanda, thank you for sharing your feedback. We appreciate you bringing this pricing concern to our attention. Your comments regarding the fuel price displayed online compared to the price at the pump will be forwarded to the appropriate team for review. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website. We're here to improve your shopping experience!
Cigarettes are overpriced compared to other local retailers.
Business reply on Google
Hi Bill, we understand your concern regarding pricing and appreciate you bringing it to our attention. We’ll share your feedback with the appropriate team for review. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review for optimal support.
Store employees are consistently rude to customers.
Business reply on Google
Hi Guy , thanks for sharing your experience. It’s clear you’ve been a longtime customer, and your feedback about the recent interactions is important. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website.
Gas station pre-authorization holds are freezing customer bank account funds.
Business reply on Google
Hi Toni, Thanks for sharing the experiences and feedback you had in one of our Fuel station. Pre-authorization holds are common practice at many fuel stations, intended to ensure that funds are available for the purchase, but we recognize how disruptive this can be when the final charge is significantly lower than the hold. We're actively working to minimize these impacts and provide clearer communication at the pump. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you
Staff member refused to assist with a malfunctioning gas pump.
Business reply on Google
Hi Jason, We appreciate that you have shared your experience on your recent visit. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Gas pumps fail to process loyalty points correctly.
Business reply on Google
Hi Jeni! Thank you for sharing your experience with the pumps and point system. We completely understand how frustrating that must be—especially when you're trying to use rewards you've earned. Our team is aware of the issue, and we're actively working with our service provider to get it resolved as soon as possible. Your feedback is important to us, and we truly appreciate you bringing this to our attention. Feel free to reach out to us at our Contact Us page on the website if there's anything else you'd like to share or need help with. We hope to make things right and provide a better experience for you in the future.
Pump attendant provided poor service and incorrect instructions for fueling.
Persistent panhandling occurs at the store with employee knowledge.
Staff members are rude, unhelpful, and unprofessional while working.
Gas pumps are frequently broken and have high pre-authorization holds.
Employee was rude and lazy during the service interaction.
Cashier provided rude and indifferent customer service
Contaminated fuel caused immediate engine damage to the vehicle.
inaccurate fuel pricing and rude staff behavior
gas rewards credit failed to apply to account
The soda machine was out of ice and lacked carbonation.
Staff members were dismissive and unfriendly toward the customer.