Albertsons
🛒 Retail & Products · Williston
total experiences
replied on google
Most reported issues
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Experiences
Staff members were rude and unhelpful during phone and store interactions.
Business reply on Google
Thank you for taking the time to share your experience, Rozé. We truly value all feedback, especially when it highlights areas for improvement. Customer service is a top priority, and it's important that every interaction reflects respect and professionalism. Your concern has been noted and will be shared with the appropriate team. If you’d like to provide more details about your experience, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
rude staff and unsanitary conditions in the deli department
Business reply on Google
Thank you for sharing your feedback, Andrew. We appreciate you letting us know about your recent experience at our Albertsons at 20 26th St E in Williston. We’ll share your comments with the store’s management team so they can review your concerns about service and product presentation in the deli area. Our goal is to ensure every customer receives friendly, professional service and enjoys a clean, welcoming environment. If there’s anything else you’d like to share or need help with, please reach us through the Contact Us page on our website. We value your business and want to provide you with a better shopping experience in the future.
grocery pickup parking is blocked causing long wait times
Business reply on Google
Hello, thank you for your feedback. We understand how important it is for pickup spots to be available and easy to access. Your comments have been shared with store leadership so they can review the parking situation and take steps to improve the pickup experience. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
staff members are rude and unprofessional while management fails to intervene
Business reply on Google
Thank you for sharing your feedback. We take customer service and team professionalism very seriously. Your observations about staff behavior and management will be shared with the leadership team to address and improve the work environment. We strive to create a welcoming atmosphere for both customers and employees and appreciate your input as it helps us grow.
Inconsistent enforcement of age verification policies by store staff.
Business reply on Google
Hi there, thank you for sharing your experience. We understand how this situation may have felt unexpected. Our policy is to check IDs in accordance with local laws and store guidelines, and we strive to apply this consistently. We appreciate your feedback and will share it with our team at Albertsons- 26th St E, Williston to ensure a fair and consistent experience for all customers. If you’d like to discuss this further, please feel free to reach out to us. We value your input and hope to serve you better in the future.
Cashier was condescending toward the customer during the checkout process.
Business reply on Google
Hello, Sierra. We appreciate you taking the time to write a review about your recent experience. We do apologize for any inconvenience you may have experienced with Katherine. Our goal is to provide excellent customer service at all times, and this definitely did not meet the kind of customer service we strive for. Please contact us via chat or the contact us page on our website if you would like a follow-up with the store director. In the meantime, we've shared your comments with the appropriate teams for review.
Staff members are rude and unprofessional during grocery pickup.
Business reply on Google
Hi L A! We are happy to hear you love shopping with us! But we are sad to hear the service you received, this has been shared with the Store Leadership and Drive Up Team! We hope to follow up with you regarding your feedback please reach out to us through our Contact US page!
Customer service representative was rude and refused to escalate the call.
Business reply on Google
Oh man, Dawn. This is certainly very unfortunate to hear, and not an example of the service we strive to provide. Please know that we truly take your feedback to heart, and have shared your experience with the proper personnel for further review and improvement. If there is ever anything else, don't hesitate to chat with us on the Contact Us page on our website. We do hope you give us another chance in the future!
Staff displayed rude behavior and failed to resolve pricing errors.
Employee displays a consistently rude attitude and lacks basic customer service.
Business reply on Google
We appreciate you taking the time to write a review about your recent experience, Jessica. We’re sorry your expectations weren’t met by the cashier, Hazel, who was unfriendly during your visits. We are striving to always provide the best possible shopping experience, and it's disappointing to hear we missed the mark. Please contact us via chat or the contact us page on our website if you would like a follow-up with the store director. In the meantime, we've shared your comments with the appropriate teams for review. Have a wonderful day!
Store sells spoiled produce and uses deceptive portioning practices.
Customer service representative displayed rude behavior toward multiple customers.
Business reply on Google
Thank you for the review. We would like to apologize for our associate's behavior. We have shared this with the Store team for further assessment. Please feel welcome to use our "Contact Us" link at the bottom of our official website for a follow-up from the Store Director regarding this. Until then, have a wonderful day!
Inconsistent mask enforcement and poor treatment of store employees.
Self-checkout malfunctions and staff confrontation regarding mask policy.
The store was dirty with food items left on the floor.
Store consistently sells expired and moldy produce and bakery items.
Staff treated a homeless customer with disrespect and lack of empathy.
Store sells multiple expired food items posing health risks
Store consistently sells expired dairy and food products
Store consistently lacks inventory and sells poor quality produce and meat.