AMC Theatres
🎬 Entertainment
total experiences
replied on google
Most reported issues
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Experiences
Customer dislikes paper straws and prefers a competitor's popcorn.
Racial profiling by staff regarding AMC Movie Plus status
Dirty glass barricade blocks screen; escalator stopped causing falls
Business reply on Google
Hi Dalton, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Customer felt unsafe due to another patron's behavior; staff offered refund
Membership price increase is too expensive for the value.
Bartender ignored customer and served someone who arrived later.
Business reply on Google
Hi Karen, we’re sorry to hear about your experience. The situation you described at the bar does not reflect the level of attention and respect we want any guest to feel. We will review what happened with our team, including the interaction and order sequence you mentioned, to help improve our service and training. We appreciate you sharing these details so we can address this internally.
Security guard harassed customer for using own bottle after paying for soda.
Parking validation system failed, staff unhelpful.
Parking validation consistently fails, leading to unexpected charges.
Staff rude about spill, dirty bathroom, broken sink, no soap, broken validation machine.
Business reply on Google
Hi Azadeh, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Dine-in service unexpectedly discontinued at the theater.
Food not delivered, poor customer service, and unhelpful staff.
Business reply on Google
Hi Moises, we’re sorry to hear about your experience. Your comments about the long wait, missed delivery to your seat, and the interaction with our team are important to us. We aim for timely service and respectful communication, and we’ll review this with our staff to help improve. We invite you to contact us directly at amctheatres.com/contact to learn more about your experience firsthand.
Overpriced drinks at the cinema
Undercooked chicken sandwich, missed part of movie
Business reply on Google
Hi Karen, thank you for the honest feedback and rating. We're grateful for your business and appreciate your input as it helps us to serve you better. We will work to earn your full support.
Recliners blocked by walls; theater was too hot
Business reply on Google
Thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Ordered drink never received; manager gave poor excuse
Business reply on Google
Hi Alejandra, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Staff had an attitude at the theater
Business reply on Google
Thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Food was never delivered to the customer
Business reply on Google
Hi Carolina, thank you for the honest feedback and rating. We'll be connecting with our team on this ASAP and will work to serve you better. We look forward to future visits.
Loud white noise from speaker and out-of-focus projection image.
Business reply on Google
Hi, we are sorry you experienced these issues during your most recent visit. We have followed up with our team to ensure a more satisfying experience moving forward. Thank you again for this feedback as it allows us to improve the experience of all guests.
Mouse sighting in the movie theater
Business reply on Google
Hi Selena, thank you so much for your feedback. We take complaints such as these seriously and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.