AMC Shiloh 14
🎬 Entertainment · Billings
total experiences
replied on google
Most reported issues
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Experiences
Unsafe environment due to unauthorized individuals loitering inside the theater.
Excessive sound leakage from adjacent theater screens
The theater was dirty and lacked custodial maintenance.
The theater was excessively hot and staff failed to address it.
Business reply on Google
Thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and have followed up our team about this issue. We invite you to contact us at amctheatres.com/contact if you'd like to further discuss this visit. Thank you again.
Rude staff, misleading pricing, and unavailable promotional items.
The theater was filthy with overflowing trash and sticky floors.
Poor theater cleanliness, limited concessions, and disruptive moviegoers.
The theatre has dirty floors, stained seats, and poor audio quality.
The movie theater facilities are very dirty.
Business reply on Google
Hi Stefanie, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Excessive wait times due to poor queue management and staff inaction.
Rude staff and messy, uncomfortable theater facilities.
Business reply on Google
Hi Oliver, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
The theater is unsanitary, overcrowded, and has malfunctioning equipment.
Business reply on Google
Hi Lily, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
The theater was dirty and lacked advertised food and drink options.
Unsanitary theater conditions and food causing gastrointestinal distress.
The theater removed a movie from their screening schedule.
The theater was dirty with unmaintained restrooms and littered floors.
The theater seats, floors, and environment were extremely dirty.
The theater auditorium was filthy with trash and sticky floors.
The concession area was filthy and staff were unfriendly.
The theater floor was covered in popcorn and garbage.