AMC Bay Plaza Cinema 13

Business reply on Google

Hi Wendy, we’re sorry to hear about your experience. A clean, comfortable environment in our theatre, restrooms, and concession areas is very important to us, and the conditions you describe are not what guests should encounter. We will be reviewing your feedback with our team and addressing the issues you described so future visits are improved.

Business reply on Google

Hi Aaron, thanks for the review. We apologize that you have been unable to reach us by phone. Most standard answers can be found at amctheatres.com/help in our FAQ section or via the location page for your preferred theatre at amctheatres.com, but if you are unable to find your answer we welcome you to contact us directly at amctheatres.com/contact for further assistance.

Business reply on Google

Hi Kritzia, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact

Business reply on Google

Hi Nadine, we’re sorry to hear about your experience. The way you describe being ignored and the confusion around your order does not reflect the level of service and courtesy we want guests to feel at our theatre. Your feedback about the inconsistency in how guests are greeted and helped is very important to us, and we will be reviewing this with our team. We appreciate you taking the time to share these details.

Business reply on Google

Hi Tashauna, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact

Business reply on Google

Thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.

Business reply on Google

Hi Kevai, thank you so much for your feedback. We take complaints such as these seriously and have notified our team about this issue. We invite you to contact us at amctheatres.com/contact if you'd like to further discuss this visit. Thank you again.

Business reply on Google

Hi Itzel, we’re sorry to hear about your experience. We understand how frustrating it can be when entry and ID verification feel inconsistent, especially after you’ve already made plans and purchases. We aim to keep our process clear and respectful, and your feedback about communication and staff interaction is helpful. We will review this with the team to improve clarity at the door.

Business reply on Google

We’re sorry to hear about the issue you described. It sounds like there was a problem with the checkout that led to a charge without a confirmed ticket or email, which is frustrating. Please check your spam or promotions folder, and if nothing is there, contact us at amctheatres.com/contact so we can locate the transaction and assist with a refund or ticket delivery. We’re ready to help resolve this quickly.

Business reply on Google

Hi Edward, thank you for the honest feedback and rating. We wish to make each visit a positive one, and ask that you please contact us directly at amctheatres.com/contact to better understand how we can improve. We will work to earn your full support. Thank you.

Business reply on Google

Thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration with moviegoer behavior. We will work with our staff on the best way to combat this issue & invite you to contact us at amctheatres.com/contact to further discuss this situation.