AMC Morgantown 12
🎬 Entertainment · Morgantown
total experiences
replied on google
Most reported issues
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Experiences
Employees falsely accused customer of entering theater without a ticket.
Manager failed to process refund and charged customer a second time.
Persistent audio issues and restricted restroom access during evening hours.
The theater and bathrooms are dirty with sticky seats and debris.
Theaters are not cleaned throughout the day resulting in accumulated trash.
Business reply on Google
Hi Hannah, we are sorry you had this experience. Customer service is a top priority to us, so thank you for sharing your concerns. Would you be able to contact us at amctheatres.com/contact at your earliest convenience so we can assist you further?
Poor food quality, facility cleanliness, and lack of theater staff supervision.
Business reply on Google
Hi Hunter, we’re sorry to hear about your experience. The issues you described with concessions, cleanliness in the lobby areas, and disruptions in the auditorium are not the experience we want for our guests. We will be reviewing your feedback with our team to improve product quality, facility upkeep, and in-theatre monitoring. We appreciate you taking the time to share these details so we can focus on specific areas that need attention.
The theater seats are broken and do not recline as advertised.
Business reply on Google
Hi Janene, thank you so much for your feedback. We are sorry you experienced a less than satisfactory experience with seating. As we work to provide an updated seating environment across all of our locations, your feedback is invaluable to this process.
General manager displayed unprofessional behavior and made false accusations against…
inconsistent enforcement of age verification policies for movie entry
The theater bathrooms and auditoriums are consistently unsanitary and poorly maintained.
Business reply on Google
Hi Morgan, we’re sorry to hear about the issue you described. Clean, well-maintained restrooms and theaters are essential, and the conditions you described in both women’s restrooms and auditorium areas are not acceptable for a night out. We will review staffing and cleaning schedules, address maintenance items like locks and sinks, and ensure supplies are stocked throughout the day. Your feedback helps us prioritize immediate improvements.
Filthy facilities and disorganized seating management causing customer disruption
broken amenities, poor audio quality, and occupied seating
Business reply on Google
Hi Luke, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
The theater bathrooms and seating areas were not cleaned properly.
Business reply on Google
Hi Cedric, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
The theater facility is filthy and shows signs of mold.
staff provided poor service and wait times were excessive
Poor service, long wait times, and unsanitary facility conditions.
The theater facility is extremely dirty and unsanitary.
The theater facility was extremely dirty and poorly maintained.
Long wait times and unsanitary theater and restroom conditions.
Business reply on Google
Thank you for sharing your experience Inga. We're sorry to hear about your frustrations with the ticketing and food pickup process, as well as the cleanliness of the theatre. We'd appreciate the opportunity to address these issues directly, so please reach out to us directly at amctheatres.com/contact for further assistance.
Employee rudely demanded ticket and exit after movie ended