AMC Headquarters Plaza 10
🎬 Entertainment · Morristown
total experiences
replied on google
Most reported issues
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Experiences
The theater does not accept cash and has poor facility cleanliness.
Staff denied entry to ticket holders without a clear explanation.
Obstructed view from balcony seats due to dirty plastic dividers.
The theater is dirty and the parking validation policy is inadequate.
Business reply on Google
Thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Plexiglass barrier in balcony seating is not disclosed on the app.
The theater temperature was too cold and the screen was small.
Business reply on Google
Hi Nicholas, thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
The theater facility is unsanitary and poorly maintained.
Business reply on Google
Hi Yasmin, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
The theater changed the movie format and had poor facility cleanliness.
Business reply on Google
Hi Ashley, we are sorry you experienced these issues during your most recent visit. We invite you to contact us at amctheatres.com/contact so we can gain further information about this experience. Thank you again for this feedback as it allows us to improve the experience of all guests.
Promotional items were unavailable despite advertised event dates.
theatre policy requires adult supervision for teenagers at horror movies
Theater closed abruptly due to roof leaks and weather conditions.
Manager was rude, dismissive, and unprofessional regarding a customer order issue.
Poor signage and confusing layout make navigation and exiting difficult.
The theater is dirty and staff fail to manage rowdy patrons.
Business reply on Google
Hi Chris, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
The theatre was dirty, leaking, and had poor service.
Staff were rude and refused to provide a monetary refund.
Theater cancelled movie screening last minute without proper notification.
The theater seats were dirty and sticky from previous customers.
Inaccurate parking information, missing 3D glasses, and unclean theater seating.
The theater lobby and floors are dirty with unmaintained soda machines.