AMC Westroads 14
🎬 Entertainment · Omaha
total experiences
replied on google
Most reported issues
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Experiences
customer paid for food but never received the order
The theater is dirty with broken air conditioning and poor seating.
Long wait times due to mandatory physical ticket printing and verification.
Long wait times, poor facility maintenance, and inadequate concession service.
excessive wait times and poor service organization at the concession stand
The theater lacks modern recliner seating.
customer service is unreachable to resolve a ticket purchase error
The theater facility was unsanitary and had a foul odor.
Long wait times, unfriendly staff, and lack of reclining seats.
Poor service, filthy facilities, broken equipment, and subpar movie presentation.
The theater no longer accepts cash payments for movie tickets.
Armed security prevents customers from entering the theater before concessions.
Business reply on Google
Hi Noah, thanks for the review. If there is something we can work to improve on, we'd love to hear it. Please contact us at amctheatres.com/contact so that we can speak to you about your experience.
Theater screens are poorly lit and have incorrect masking.
Business reply on Google
Hi Abigail, we are sorry you experienced these issues during your most recent visit. We have followed up with our team to ensure a more satisfying experience moving forward. Thank you again for this feedback as it allows us to improve the experience of all guests.
Front desk staff was rude and unprofessional during food ordering.
Business reply on Google
Hi Whitney, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
The movie projection was improperly cropped and too dark to see.
Business reply on Google
Hi Thomas, we are sorry you experienced these issues during your most recent visit. We invite you to contact us at amctheatres.com/contact so we can gain further information about this experience. Thank you again for this feedback as it allows us to improve the experience of all guests.
Promotional merchandise was unavailable due to insufficient stock levels.
The theater had poor screen brightness and imbalanced audio output.
Business reply on Google
Hi Brock, we are sorry you experienced these issues during your most recent visit. We have followed up with our team to ensure a more satisfying experience moving forward. Thank you again for this feedback as it allows us to improve the experience of all guests.
concession area and theater seating were not cleaned
Business reply on Google
Hi Taylor, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact