AMC CLASSIC Rapid City 10
🎬 Entertainment · Rapid City
total experiences
replied on google
Most reported issues
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Experiences
Incorrect directions, high theater temperature, and uncomfortable seating.
staff failed to address disruptive patrons during a movie screening
Poor customer service and the building requires urgent repairs.
Business reply on Google
Hi Michael, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
The theater offers a limited selection of movie options.
customer did not receive a refund for a cancelled movie
The theater temperature was uncomfortably cold.
Business reply on Google
Thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
Unfriendly staff, stale popcorn, outdated facility, and excessive pre-show advertisements.
Business reply on Google
Thank you Lexi for taking the time to leave us a rating. We are sorry to hear you did not have a good experience at this location. Please contact us at amctheatres.com/contact so we can better understand how we can improve. Thank you.
staff were rude and hair was found in the popcorn
Inappropriate R-rated movie trailers shown before a PG-rated film.
Business reply on Google
Hi John, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Disruptive patrons, stale popcorn, and unhygienic restroom conditions.
The theater has poor screen quality, uncomfortable seating, and dirty bathrooms.
The theater bathrooms and seating areas were extremely dirty and unhygienic.
Theater restroom lighting and auditorium temperature were inadequate for customers.
The theater was dirty with broken bathroom stalls and unhelpful staff.
The theater was cold, dirty, and had unpleasant odors.
theater is dirty and understaffed causing long wait times
The theater bathrooms were unsanitary and covered in filth.
concession line policy prioritizes members over regular customers
Long wait times and frequent unavailability of popular beverage options.