AMC Georgetown 14
🎬 Entertainment · Washington
total experiences
replied on google
Most reported issues
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Experiences
The theater air conditioning was not working during the movie.
Business reply on Google
Thank you so much for your feedback. We apologize for the uncomfortable temperatures you experienced during your recent visit and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
The theater is uncomfortably hot, loud, and the bathrooms are filthy.
The theater was dirty and lacked air conditioning.
The theater is overcrowded and lacks functional air conditioning.
The theater facility was unsanitary and poorly maintained by staff.
Business reply on Google
Hi Sean, we’re sorry to hear about your experience. A clean, comfortable environment is important, and what you described with the theatre, food service area, and restroom does not match the standard we aim to provide. Your comments about staff attentiveness and parking are also helpful, and we will be reviewing these areas with our team. We understand how this affected your visit and appreciate you sharing these details so we can improve.
The theater has a rat infestation and security issues.
The theater denied entry and refused to provide a refund.
The theater failed to screen the advertised Formula 1 race.
The theater HVAC system is frequently broken during screenings.
Excessive ticket and concession prices with uncomfortable audio volume levels.
Poor soundproofing allows audio from neighboring theaters to disrupt the movie.
Concession shortages, uncomfortable seating, and unprofessional manager behavior.
The theater denied entry and failed to process a refund.
concession stand staff failed to prepare coffee correctly due to mismanagement
unhelpful staff and unclean theater environment
Business reply on Google
Hi Kara, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Poor facility conditions, lighting issues, and confusing parking validation process.
Business reply on Google
Hi Stephany, we’re sorry to hear about your experience. We understand how frustrating it can be when the auditorium is warm, seats are uncomfortable, and lighting disrupts the movie. The parking confusion you described also sounds stressful, especially when visiting from out of town. We’ll review our auditorium comfort, showtime lighting checks, and parking communication to help prevent this for future guests. Please follow up with us at amctheatres.com/contact so we can learn more about your experience.
Staff refused to honor valid AMC movie passes for entry.
Business reply on Google
Hi Will, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Staff ignored customer and delayed food preparation causing missed movie time.
Projector room light remained on during the entire film screening.