AMC West Jordan 12
🎬 Entertainment · West Jordan
total experiences
replied on google
Most reported issues
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Experiences
High ticket and concession prices for a family movie outing
Poor inventory management and incorrect business hours provided to customer.
Business reply on Google
Hi Christy, thank you so much for your feedback. We are sorry to hear about the difficulties you've experienced with obtaining movie memorabilia during your screening. As we work to ensure adequate quantities across all of our locations, your feedback is invaluable to this process.
theatre cancelled showtimes without notice or automatic refund
Business reply on Google
Hi Miguel, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
insufficient stock of movie exclusive merchandise for premiere showing
staff failed to address disruptive and aggressive behavior from other patrons
Business reply on Google
Hi Parker, we’re sorry to hear about the issue you described. Disruptions in the auditorium and distractions from other guests can take away from the movie experience, and we understand how frustrating that is. We will review this with our team and reinforce how we address noise, phone use, and guest behavior during shows. Thank you for sharing this so we can improve the environment for everyone.
noisy theater environment and staff failed to address disruptive patrons
Business reply on Google
Hi Matt, thanks for the review. If there is something we can work to improve on, we'd love to hear it. Please contact us at amctheatres.com/contact so that we can speak to you about your experience.
staff repeatedly questioned the family's eligibility for sensory friendly movie tickets
Promotional popcorn buckets were sold out immediately upon theater opening.
malfunctioning coin-operated feminine hygiene product dispensers in restrooms
website forces membership purchase and theater seats are in poor condition
insufficient merchandise availability for the Taylor Swift movie premiere
Concession staff was rude and incorrectly charged for unrequested items.
The theater facilities were filthy and staff were inattentive.
Mobile concession order was not ready and staff were unhelpful.
The theater facility still has unresolved water damage issues.
theatre was closed and refund for tickets has not been processed
The theater and bathroom facilities are kept at uncomfortably cold temperatures.
Ticket seller refused to honor advertised veteran discount
Incorrect movie listings, poor cleanliness, and unhelpful, inattentive staff.