Angel Moving & Storage

Business reply on Google

Hello Dan! Thank you so much for the lovely feedback, I do apologize that we weren't able to meet expectations this time, please understand moving is a highly demanding physical job, so of course we'll run into a time in which we're not pushing at full capacity, every move is different and so is every day, some days we do 6 hrs moves some days we do 14 hrs moves depending on client requirements and schedule, all this also affects your move believe it or not, as far as the "hidden fees" you mentioned, I showed you on your confirmation myself, all of the charges are always displayed on your moving confirmation, you just may have not realized it was there, in this case it was just a fuel/mileage surcharge due to the nature of your move which amounted to around 50$ if I recall correctly, in the case of "broken" items we always do our best to avoid and help resolve this situations, in this case I worked with you personally to make you whole, instead of going the proper channels and using insurance in which case you would have ended up with a lesser amount, so we always try to go the extra mile! Again thank you for your continued support and feedback! All of this helps us grow! Have an a

Business reply on Google

Hello Laura, Angel here I'm the owner of AMS, we are a small family owned business and I'm personally involved in each and every move we do, we do not charge our clients until the move is completed, I believe you have the wrong business or someone is using our company name to operate, in which case please get in touch with us and provide evidence of your move so we can report this to the authorities and start legal action, so sorry this happened to you but this wasn't us, please if you have time give us a call, would love to hear more so we can figure out how to prevent this from happening, people like this give a bad name to our industry, again so sorry this happened to you! If you need real help at an honest straight forward price let us know!