Anytime Fitness
🏋️ Fitness & Gyms · Cheney
total experiences
replied on google
Most reported issues
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Experiences
membership access restricted due to lack of staff availability
Business reply on Google
Hi Cade, we take feedback like this seriously and always want to make things right. We’ve carefully reviewed our membership and guest records and, at this time, we haven’t been able to locate any record of a visit or membership under your name. It’s possible there may have been a mix-up or a different club, and we’d really appreciate the opportunity to look into this further for you. Regardless of what happened we'd like to offer a free month of membership. Please reach out to us directly at (509) 624-2929 or stop by the club so we can better understand your experience and assist you right away. We would be happy to arrange a time outside of our daily schedule to accomodate you. We’re committed to providing a welcoming, high-quality experience for every member and guest, and we’d love the chance to connect with you. Stay strong, AF Staff
multiple treadmills and weight machines are broken or malfunctioning
staff unavailable to assist with new membership signups
Business reply on Google
Hey Kevin happy Thursday! It looks like you called around 5:30am. Please know that we are staffed M-F 10am to 6pm and Saturday 10am to 2pm. So please catch us then. It it helps give us a shout or signup online and we will give you a FREE MONTH! Stay blessed!
Excessive late fees and vague billing agreement terms
Business reply on Google
Hi Batman, I'm really sorry to hear about the late fee—it’s frustrating, and I completely understand. While the billing company handles those charges, I’m happy we were able to get it refunded for you (as mentioned in our email on September 9th). We don’t like fees any more than you do! The fee structure is set at $19.50 for the first late payment, and it’s only higher after multiple instances (by $9.50 for a total of $29). I’m here if you need anything else—just reach out anytime, we are here for our members and are happy to go to bat for you. We have someone dedicated to helping with billing concerns, so you're always supported. Take care, AF Member Services Team
Facility is small with broken equipment and unhelpful staff.
Business refused to provide a full refund for unused membership
business continues charging membership fees after cancellation request
Gym uses deceptive renewal practices and unauthorized charges to prevent cancellation.
Business reply on Google
Hey Stephen, I looked your account up and the billing company has been trying to get ahold of you since September 1st as there was problem with your card and they assessed late fees. It's probably something simple so get ahold of us at spokanewa2@anytimefitness.com so we can you get this resolved and help get those fees reversed. Or call us at 509-624-2929
Staff are unresponsive to multiple contact attempts
Business reply on Google
Hi Ivan, I am sorry to hear you cannot get a hold of us. I just did a quick search of your first name in our emails and did not find you and we don't have any unheard voicemails so I am not sure what has happened there as we have a staff member dedicated to solely emails and phone only. We are here at the gym until 6pm today and would love for you to come down. Please email us at spokanewa2@anytimefitness.com or call us at 509-624-2929 and we will be waiting to hear from you!
gym charged membership fees during lockdown and refused cancellation
gym continues charging membership fees despite inability to use facility
Potential customer was ignored and unable to access facility for information.
Business reply on Google
Hi Kelli...I am not sure what happened but we did have two staff members on duty with one running a fitness class and the other signing up a new member. The left door is our guest entrance for staffed hours and was unlocked but the right door is for member access and is always locked to anyone without a key fob (ie members). We hope to see you again during staffed hours M-F 8am to 7pm and Sat 9am to noon (members have access 24/7 FYI) and we apologize for the inconvenience:(
Hidden cancellation fees and difficulty canceling membership leading to unauthorized…
Business reply on Google
Hey Ali we just spoke on the phone and it was great talking to you and I hope you understood that the difference between the $36 and the $39.20 is sales tax (nobody's favorite) As you mentioned you may not have heard or remembered the cancellation amount but It is policy that efforts to make it super easy to accommodate life changes if a gym no longer fits your schedule. Best wishes and stop by anytime you're ready to start up again and we will give you 30 days for free!
High membership costs and insufficient gym equipment availability.
Business reply on Google
We go the extra mile to keep things clean so its awesome when somebody notices - thanks! And it's actually $19.60 every two weeks so $39 and change a month but we are glad you're here. Keep up the hard work!