Anytime Fitness
🏋️ Fitness & Gyms · Denver
total experiences
replied on google
Most reported issues
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Experiences
Management fails to respond to communication regarding membership and training issues.
Business reply on Google
Hi John, we apologize for the issues you've encountered. We value your feedback and are focused on improving our service. Please reach out to us directly to discuss your concerns.
The gym charged an unauthorized annual fee despite a cancellation request.
Business reply on Google
Hi Aims, We’re sorry to hear about the personal challenges you’ve been experiencing and that the cancellation process felt frustrating. When you reached out to us, we responded promptly by providing the necessary cancellation documentation and processed your request in line with your membership agreement. At Anytime Fitness, memberships are transferable between clubs, and the original contract terms remain in place after a transfer. In this situation, the annual fee was part of the agreement that continued from your original club. When you previously contacted us with questions about this fee, we shared the option to update your agreement to remove it, which you chose not to move forward with. While gym usage doesn’t affect the annual fee, we truly value our members and their feedback. We’d be happy to continue the conversation in person and see how we can best support you moving forward.
Gym lacks equipment and has poor facility maintenance and member etiquette.
Business reply on Google
We have a range of equipment that allows for a full workout using free weights, machine weights, benches; functional equipment and cardio machines. Our bathrooms and the gym floor are cleaned and picked up multiple times a day. As a 24 hour facility, there are cetainly times when we cannot address an issue immediately. As always, we welcome you to stop by the office and chat with a staff member to share your concerns.
Staff member falsely accused customer of lying and improper equipment use.
Business reply on Google
Hi Aaron, We are sorry to hear that your recent interaction with our staff member was not good. Well be reaching out to you directly to discuss.
Difficulty canceling membership leading to unexpected charges during financial hardship.
Business reply on Google
Hello Sharay, I completely understand your frustration. We'd love to help you but believe you've reached out to review the wrong gym. We have no record of you as a member or training client with us. Each club is independently owned and operated and we are not able to respond to a situation at another club. I will say that at our club we have a reasonable cancellation clause and are always willing to work with members who find themselves in difficult personal or financial situations to find a solution.
Manager confronted customer in parking lot regarding bathroom privacy incident
Business reply on Google
Hello Erik. Thank you for taking the time to share your experience with us. We’re genuinely sorry that your visit did not meet your expectations, and we sincerely regret any discomfort you felt during the restroom incident. We’d like to clarify a few things in order to provide a complete picture. The staff member you spoke with was not the person who entered the restroom, as he was never near the area at that time. After reviewing the situation, it appears that the restroom door may have accidentally been opened by a guest who was unaware the restroom was occupied, which is why the staff member mentioned that the door was open. We completely understand how upsetting the situation must have been for you, and we apologize for any distress it caused. Regarding the conversation that took place afterward, we sincerely apologize if you felt that the staff member did not provide the level of attention or empathy you were expecting. It’s certainly not our intention to make our guests feel unheard or dismissed, and we regret that his response came across as anything other than helpful. We value feedback like yours, as it helps us better serve our community and improve the guest experience.
Staff refused to honor advertised trial or provide membership information.
Business reply on Google
Hello Kyle. We are disappointed to hear of the service you received at our club. This is not standard practice and is not how we expect our prospects to be treated. We absolutely honor the 7 day trial with a local ID and have several other membership options that allow you to experience our club and community before fully committing to a membership. As the owner, I would be happy to meet with you and personally set you up with a trial. We know you have options and would like the opportunity to provide you with a better experience. Please reach out to Kate at denverco8@anytimefitness.com
The gym air conditioning remains broken during the summer.
Business reply on Google
We’re disappointed by your feedback. We’d appreciate the chance to go over your concerns and appropriate solutions so please feel free to reach out directly to our team.
Unauthorized recurring charges and deceptive contract cancellation practices by gym…
Business reply on Google
Thank you for taking the time to share your feedback. We’re sorry to hear that you're dissatisfied with our billing policies. We understand how important it is to have transparency in billing, and we apologize for any confusion that may have occurred. Per the cancellation waiver you signed, the add-on training program you selected and contracted with us was promptly cancelled when requested. While your trainer has moved on, our manager replied to your voicemail, explained the details of your membership agreement and provided cancellation waiver for your membership. When you signed up, you agreed to the terms outlined in the contract, which includes the billing structure and policies. We always recommend reviewing the contract so our members are fully informed of all terms before committing. However, we understand that things can sometimes be overlooked, and we’d be happy to help clarify any questions you have about the billing process. We truly value you as a member and would like to resolve any misunderstandings. We will reach out directly again to work to satisfy your concerns.
The business continues charging the customer after a cancellation request.
Business reply on Google
Hello Derrick - We take all concerns regarding our service and policies seriously. After reviewing our records, it appears that you are not a member of our club location. We'd be happy to speak with you and assist in directing you to the proper location to discuss your membership cancellation. Feel free to reach out to our office at 303-876-0997. We value all feedback and appreciate the opportunity to address concerns.
Gym temperature is too high and facility maintenance is lacking.
Business reply on Google
We're very sorry to hear about your poor experience at our club. Please know that there are sanitizing wipes available throughout the club in the silver canisters for your use in wiping down equipment and that on review, all hand sanitizer dispensers but one are working just fine. It has since been repaired. Please feel free to stop in the office or chat with any of our coaches on the floor if you have an issue with anything while at the club. We are aware of the AC issue and have been working dilegently to find a permanent solution.
The gym facility lacks adequate air conditioning for comfortable exercise.
Business reply on Google
Hi Blakely, unfortunately I think you may have the wrong club listed here as we don't have a record of anyone by this name using Anytime Fitness Mayfair Park Hill. Please know that all three of our ACs are up and working and our ceiling fans are on full speed as well!
Unauthorized charges and deceptive billing practices by personal trainer
Business reply on Google
We're sorry to hear that you believe our staff didn't work fairly with you despite the fact that they have communicated with you on this issue on several occasions. We always strive to provide the best service possible and work with our members. It's important to note that we do not tolerate disruptive behavior or abuse towards our staff.
Manager failed to meet or follow up regarding gym membership inquiry.
Business reply on Google
We're sorry to hear that you had a negative impression when visiting our club and for any confusion about entering the building. We aim to provide high quality customer service and a great fitness experience. Please respond directly to denverco8@anytimefitness.com so we can assist you better.
unexplained extra charges added to the monthly membership fee
Business reply on Google
We're sorry to hear that you haven't been satified with our billing process. We do not charge extra fees or more than is due by contract and we are happy to work with members when there is an issue with payment. There are times when our bank charges late fees for payments that are past due.
The gym showers are non-functional due to lack of water.
Business reply on Google
Hi Wesley - We 100% have water at our location today and last night when you were at our facility. Our record indicate you were not in our facility this morning. I would request that you verify the location you were at when you had this issue.
The gym makes the subscription cancellation process difficult and opaque.
Business reply on Google
We're sorry you have found it difficult to cancel your contract with us before the end of term. While we hate to see a member go, we know it sometimes happens and we aim to keep that process upfront. Our contracts outline the cancellation process and fees and we are happy to share those terms with anyone at the time of joining or at any time throughout their membership.
Owner refuses to issue a refund for a canceled challenge.
Customer denied gym access and experienced discriminatory behavior from staff.
Business reply on Google
We're very sorry that the other club where you signed up did not fully explain reciprocal access policy to you which states that you will have access to other clubs, including ours, after 30 days. We are a welcoming and inclusive club. As a 24/7 facility, we cannot allowing access to non-members during unstaffed hours and welcome anyone to stop by our office for a pass when we are staffed.