Anytime Fitness
🏋️ Fitness & Gyms · Des Moines
total experiences
replied on google
Most reported issues
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Experiences
Gym refused to cancel contract despite verbal agreement regarding relocation.
Business reply on Google
Thank you for the feedback. We’re sorry your experience with the cancellation process left you frustrated, especially during an already stressful move. Our membership cancellation and relocation terms are outlined in the written agreement, and we do our best to explain those terms clearly before anyone joins. If something was communicated differently during your signup, we understand why that would be upsetting and we’re sorry for the confusion. We also appreciate you recognizing that the club is well-kept and that you had positive interactions with some of our staff. If you’d like to discuss what happened further, please contact the club directly. We’re always willing to review a situation and see if there’s anything we can do better.
unanswered phone calls and no staff present during posted business hours
Business reply on Google
Thank you for your feedback. We’re sorry you weren’t able to work out during your visit, but we’d like to clarify that our facility is accessible 24/7 only to active Anytime Fitness members with an access pass. Our staffed hours are Monday–Thursday from 11:00 AM–6:00 PM and Friday–Saturday from 11:00 AM–1:00 PM. Hours are subject to change and are listed on our club page: https://www.anytimefitness.com/locations/des-moines-iowa-2911 At 7:00 AM, the club is open to existing members, but an employee is not scheduled to be onsite to sell a day or week pass or provide an access pass by phone. We are a locally owned small business, and while we do our best to answer every call, our staff may be assisting members, coaching clients, or handling other responsibilities when the phone rings. We understand the inconvenience, but we encourage visitors to review our staffed hours before arriving or leave a voicemail so our team can return the call during staffed hours.
customer paid for membership but cannot access facility or receive support
Business reply on Google
Hi Junqwnea, Thank you for your feedback—I’m sorry for the frustration you experienced. After reviewing your account, it appears your membership was initiated on Friday the 13th after staffed hours. Our team was off-site for a St. Patrick’s Day run event on Saturday, and we are not staffed on Sundays. We resumed normal staffed hours on Monday, and I was personally in the club from 9 AM to 7 PM that day. During that time, we attempted to contact you via phone, text, and email. Additionally, your initial payment did not process successfully, and we sent follow-up communication so we could complete your setup and grant access. We were able to connect with you today, less than a week from your signup date, and I understand this experience did not meet your expectations. As a courtesy, I have voided your agreement so you will not owe anything further. We strive to provide a great experience for all members and regret that we fell short here. Wishing you the best moving forward. —Wade
The gym charged double fees and prematurely deactivated the member's key.
Gym continues charging membership fees after multiple cancellation requests.
The gym facility is dirty and staff are unwelcoming.
Poor facility maintenance, inadequate equipment, and unprofessional management during…
The gym lacks necessary equipment like bumper plates and lifting platforms.
Business reply on Google
Stew we are sorry to have disappointed you. Unfortunalty we are not a facility like Crossfit so we do not have items like platforms or bumper plates. I would recommend Barbell 22 or 8035 for those types of workouts.
customer unable to cancel membership due to contract miscommunication
Business reply on Google
Brianna, we are sorry to hear your frustration. Our membership agreements are very clear and we have a process requiring 7 digital signatures before we activate the key. We also include a buyers right to cancel in the into all phase of joining as well as a free 7 day trial to make sure the gym is a good fit.
Business sent unpaid membership fees to collections without prior notification.
Business reply on Google
Thank you for the review Ryan.
unauthorized monthly rate increase and refusal to provide a refund
Business reply on Google
Adis, we explained to you today you are a member of Anytime Fitness in West Des Moines. We did not have anything to do with this transaction at this the Downtown Des Moines location. Also, they have a signed letter from you on file about changing your rate from $22/mo to their club minimum. As for the refund, we (Downtown) cannot refund dues collected for a club (West Des Moines) you are a “home” member of. We do not have access to your account. This is a fabricated review about a club you are not a member of.
Staff refused to honor the advertised gym trial pass hours
Business reply on Google
Drecca, I’m sorry this happened to you. We do honor the 7 day trial. We will work on coaching the staff about this issue. Thank you for the review!
Gym equipment is insufficient and the manager exhibited unprofessional conduct.
Business reply on Google
James, we are sorry to hear you feel this way. We do understand Januarys can be fairly busy because of the New Years rush and especially busy at the 5-6pm time you visit. Hang in there because it will slow down in February and much more by March. Many new fitness members run into this struggle. The Downtown location can get busy but we pride ourselves on our size and options as you can see in many of our reviews. Next time you are in we can direct you to the other 2 racks (of our 4). You may have missed them when walking around do to the size (largest Anytime in Iowa) or our location. If you are struggling with your workouts we have a free fitness consult with our Member Experience Manager Alie who can set you up with a plan or time with a trainer to help you navigate the gym better. If you would still like to cancel we are happy to discuss afterwards. Please feel free to message us and we can help.