Anytime Fitness 🏥
🏋️ Fitness & Gyms · Madison
total experiences
replied on google
Most reported issues
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Experiences
Gym refused to honor contract cancellation terms regarding relocation
business continues charging fees after membership cancellation
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to our corporate email at afcustomercare@gmail.com so we can rectify this issue asap.
Difficulty canceling membership led to incorrect billing and debt collection attempts.
Business reply on Google
Hello Hao, we are so sorry to hear about your experience with our gym. We will be reaching out to you today to help rectify this situation. Thank you for your patience.
The customer is being charged twice per week.
Business reply on Google
Nwosu, Thank you for your honest feedback. We're very sorry to hear about your experience. I am not finding anyone under this name in our system. Please reach us anytime at MadisonWI4@anytimefitness.com or 608-231-4447 so we can resolve for you.
Gym failed to provide promised credits or refunds for membership fees.
Business reply on Google
Sarah, we apologize for any misunderstanding. Most of our customers are highly satisfied with the support they receive from our team, and we want to make sure this continues. It looks like your account has already been cancelled and refunds issued, but we welcome any additional feedback from you so we may turn your experience around. Please email us at afcustomercare@gmail.com. We look forward to connecting.
gym members failing to wear masks properly during workouts
Business reply on Google
We appreciate the feedback, Ruth! We are following the mask mandate by requiring mask usage and certainly do ask that our members adhere to the guidance as well!
The gym continues to charge fees after the contract was ended.
Business reply on Google
Thank you for your review and feedback, Ana! It sounds like our manager was able to speak with you directly and get everything resolved, but please let us know if we can help with anything else in the future!
Difficulty cancelling membership and refusal to provide requested refund
Business reply on Google
Katelyn, we appreciate your feedback and having you as a member with us. It sounds like our manager was able to take care of your membership for you, so please let us know if there is anything further we can do to help you out! Thank you.
Gym continued charging membership fees after cancellation request.
Business reply on Google
Darrell, we sincerely apologize for our mistake and we greatly appreciate having you as a member for the last decade plus! We are glad to hear our Area Manager was able to get in touch with you personally yesterday and sounds like everything has been resolved to your satisfaction, but please don't hesitate to reach out to our club if you have any further questions. Thank you!
The gym entrance door is broken and poses a security risk.
Business reply on Google
Thank you for your feedback. The safety of our members is a top priority. We had this issue repaired immediately. Our front door is fixed and secure!
Renovations reduced the available space for weight training equipment.
Business reply on Google
Thank you for your review! We appreciate you taking the time to share your experience with us.
Business continued billing after contract expiration and charged high cancellation fees.
Business reply on Google
Gina, we apologize for any miscommunication on our part. Our notes indicated that we were waiting to hear if you were going to take advantage of the early cancellation option. We couldn't amend your agreement without that response. Please feel free to give the club a call at your earliest convenience so we can resolve this. Your feedback is very valuable to us!
Trainer used unethical sales tactics and made inappropriate personal comments
Inadequate free weight area and difficult, damaging parking lot conditions.
gym noise and building access issues affect nearby residents
Business failed to process cancellation and charged for unauthorized renewal.
inconsistent pricing and intrusive sales tactics by gym staff