Anytime Fitness

Business reply on Google

I apologize for the frustration you’ve experienced. The emails you received are automatically generated through the franchise’s membership software and are not handled directly by our location. I am available tomorrow from 10:00 AM–6:00 PM to personally get your access set up. I have assisted several new members with access last week and the week before. Our staffed hours are limited during the summer months when we are slower with memberships as people tend to be outside. But I am available by phone throughout this week 612-521-4050. I understand your concern regarding the upcoming payment, and I’m happy to address that with you directly once your access is resolved. Please let me know what time tomorrow works best, and I’ll make sure I’m available.

Business reply on Google

“We take all feedback seriously and strive to provide the best experience for our members. Your membership was canceled the same day you requested, and I personally met with you to ensure it was handled properly. I’m sorry you feel this way, but we do not engage in any deceptive business practices. If there are any unresolved concerns, feel free to reach out directly.”

Business reply on Google

I apologize for the inconvenience and dissatisfaction you’ve experienced at our Anytime Fitness gym. Addressing your concerns is our top priority. We take reports of mold, odor seriously, and are actively investigating this issue at we have not had this complaint. Regarding your membership cancellation request we review our records immediately to ensure that it is processed promptly and accurately. Your feedback about the gym location and equipment availability is duly noted and we will work towards improving these aspects to enhance members experience . Thank you for bringing these matters to our attention and we appreciate your feedback as we strive to make necessary improvements. Club Owner. Pronouns she, her.

Business reply on Google

I’m sorry to hear that you experienced difficulty when trying to cancel your membership. Please reach out via phone or email and we will be happy to get your problem resolved. Our staff hours are 11 AM to 6:30 PM Monday through Friday and 5 PM on Saturday and we also have staff at the club on Saturdays from 9 to 1 PM. You can also reach us via the club email, which is Minneapolismn@anytimefitness.com. Our intention is not to have anyone feel like we are double charging them, or operating in an unethical manner. Thank you for bringing this to my attention, and I look forward to hearing from you. Club Owner.

Business reply on Google

Thank you for making me aware of your experience at my gym with your billing issue. Our billing is handled by a third-party vendor. It is certainly not our intention to engage in any behavior that could be perceived as unethical. Maintaining integrity, and ethical standards is a priority for us, and we are committed to upholding these values in all aspects of our business. I will personally look into this matter and get back with you with a resolution. Please allow me 2-3 business days. I appreciate your feedback and take allegations of unethical business practices seriously.

Business reply on Google

I’m truly sorry to hear about your experience at our gym. This behavior is not in line with our standards or values and I apologize for any inconvenience or discomfort It may have caused you. Please know that we take allegations like this very seriously and we will investigate this matter thoroughly. Our priority is to ensure fairness and transparency for all our members and guest. I’d appreciate the opportunity to discuss this further with you to understand what happened and explain to you what our day prices are which you were quoted and the guest pass policy. Feel free to reach out to me directly, but again, thank you for bringing this to our attention.

Business reply on Google

I thank you for your feedback. We have resolved your issue. There are gym wipes in multiple locations throughout the gym that are checked daily.