Anytime Fitness

Business reply on Google

Dear Courtney, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better.

Business reply on Google

We’re truly sorry to hear about your disappointing experience, and we sincerely apologize for any inconvenience caused. Your feedback is invaluable to us, and we take it seriously. We would like the opportunity to make things right. Please contact us directly so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention, and we appreciate your understanding. -Management Team

Business reply on Google

Hi Jake - thanks for taking the time to leave us your feedback and we're sorry that we missed the mark with your experience. We will have our customer success team look into this immediately. For transparency, yes, you can come in to sign a cancellation form - the process takes all of 10 minutes. If you're uncomfortable doing so, you can mail in a certified letter of cancellation as well. We hope to get this resolved for you quickly. Thanks.

Business reply on Google

Hi Carey - we ceased billing in April and resumed shortly after reopening. If you would like to cancel your membership, you simply need to come in and sign a cancellation form. The entire process takes about 10 minutes. Thanks and have a great day.

Business reply on Google

Hi Jason- As we maneuver our way through these new policies and regulations given to us, we are doing our very best to adhere to them while keeping our members safe, healthy, and happy. We do require face coverings while working out and our staff polices the requirement the best that we can. Since we are technically a private gym, and not a public restaurant, our situation is a little different. What I will do is reach out to our Area Manager and perhaps we can coach our staff to better open the dialogue with those who choose not to wear masks. In my experience, when I'm in the gym working out and wearing one, others will be more inclined to do so as well. I will reach out to our executive team and hopefully you will see a positive change in the upcoming weeks. Thanks for your feedback.

Business reply on Google

Hi Tamra - I understand your frustration with having to remember to cancel your gym membership while moving, in the middle of a pandemic. Everything seems to be much more difficult right now. All you need to do is either stop in and sign a cancellation form during staffed hours, but it sounds like you may have moved already. So our other option is to mail in a certified letter for cancellation. Our Arizona locations were closed for several months due to the pandemic, and any communication had to go through email as we were not allowed on premises to access our phones. However, that has changed now. If your husband's name is on the contract, he will need to sign the form. Give us a call and we can get that figured out for you and get you all squared away. Thanks and we hope to hear from you soon! (520) 579-6615

Business reply on Google

Hi Jason - we're sorry to hear you're having issues with your account. Our Tucson location is closed due to COVID so communication is minimal. Please email us at your earliest convenience and let's see what we need to do to get you(520) 579-6615r squared away: AFhelp17@gmail.com OR tucsonaz2@anytimefitness.com OR (520) 579-6615. Thanks.

Business reply on Google

Jason, I am sorry to hear that you were not satisfied with the options for your membership. As you stated, you wanted to cancel your membership for “Financial Reasons”. We provided you with the option to freeze the membership so that you will not have to pay it while you cannot afford it. We love our members and value all of you- this is why we have the option for you to freeze the payments when you need to. We would love to assist you with your membership so please feel free to call us or come in so we can create a solution!

Business reply on Google

Hi Stephanie, we apologize if you have had any issues with the membership term you chose. We offer several different membership options that allow our members to pick the membership that best fits their goals, lifestyle and budget. Our memberships are very "member friendly" allowing members to choose their dues date and payment method. We have a great freeze policy, cancellation if members relocate or suffer a disability, and an awesome rewards program giving members the chance to earn reward points that save them money in a variety of ways. We have verified that you have been contacted about your membership and the options for cancellation but if there is anything else that we can help you with let us know! Have a great day!

Business reply on Google

Hi John. We wanted to reach out to try to help improve your experience, but we are not able to find your contact information in our system. We believe you may have written this review about a different location? At our location you can just show up at the posted day and time for that type of training, and our staff is always available and ready to help so we think this may be another area club that you are referring to. Our staffed hours are M-Th 10- 7pm and Fri. 10-5pm. Please feel free to contact us and we will help any way we can! Thanks and have a great day!