Ape Tek Computers
💻 Tech Services · Philadelphia
total experiences
replied on google
Most reported issues
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Experiences
The business damaged the laptop and charger during repair.
Repair failed and staff attempted to charge for warranty work
excessive shipping costs and failure to resolve a lost delivery
Technicians failed to repair phone battery and forgot to notify customer.
Poor repair quality and unprofessional staff behavior
Business locked equipment inside and closed before stated hours
Technician provided a false diagnosis to encourage a new laptop purchase.
staff exhibited discriminatory behavior and provided dishonest service
The business provides poor service and sells counterfeit Apple products.
Improper repair caused a fire hazard inside the device screen.
Technician performed unauthorized repair and demanded payment for a second replacement.
Repaired iPad screen stopped working and business requested additional payment.
iPad screen repair was returned with sloppy glue residue
Business reply on Google
Hello Jazzybelle, we're sorry that your last visit with us wasn't satisfactory. We always strive to provide our customers with speedy and affordable repairs while thoroughly quality checking them before returning them to our customers. The excess globs of glue that you saw is a glue adhesive that our technicians use in order to securely bond the iPad digitizer to the frame. We're sorry that we failed to remove the excess glue We stand by our quality of service here at Ape Tek so we are willing to offer you a discount in order to serve you in the proper Ape Tek fashion. We hope to see you soon Jazzybelle!
Data backup service failed to preserve customer files
laptop remains unrepaired after multiple service attempts and is currently withheld
Business failed to repair laptop and refused to provide a refund.
Defective hardware repairs and poor customer service regarding warranty claims.
The business lost a customer's tablet and failed to provide updates.
The business damaged the customer's laptop and overcharged for repairs.