Apple Fashion Valley

Incorrect phone number and unhelpful customer service staff

The store failed to honor appointment times for device repair.

Staff refused repairs and engaged in constant upselling.

Customer waited two hours without receiving assistance from a technician.

Staff ignored the customer and the manager was argumentative.

The store representative provided rude and unprofessional customer service.

customer experienced excessive wait times and unfair service prioritization

Store refused warranty repair and demanded payment for additional issues

Staff damaged customer phone and attempted to charge for repairs

Staff incorrectly diagnosed hardware issue and refused to provide repair service.

Long wait times and damage caused to device during service.

Staff provided unhelpful advice regarding a rapidly draining phone battery.

Store staff failed to track repair order and refused promised parts.

Staff refused to address persistent software issues with incoming calls

Customer waited over an hour without receiving assistance from staff.

staff failed to assist customer ready to make a purchase

inefficient repair process and poor technical support for battery issue

AppleCare coverage terms were misrepresented by sales staff

Inefficient repair process and poor communication regarding phone microphone replacement.

long wait time despite a scheduled pickup window