Apple Polaris Fashion Place

Disorganized store operations and slow customer service response times.

Excessive wait time for a scheduled battery replacement service.

Apple refused trade-in credit after damaging the customer's device during shipping.

website technical issues and insufficient staff availability for customer assistance

Customer waited over an hour without receiving assistance from staff.

delayed repair completion and poor customer service wait times

Staff ignored customer and failed to provide assistance for forty-five minutes.

The store staff provided unhelpful and poor customer service.

The iPhone lacks basic functionality compared to Android devices.

Staff ignored customer and failed to provide assistance during multiple visits.

Inconsistent store policies and misleading information regarding product terms.

Store staff refused to assist with a cancelled order issue.

lack of organization and assistance for customers in store

Store failed to repair phone during scheduled appointment time

Staff provided poor communication and inefficient service regarding passcode issues.

Employee was rude and refused to assist with a charging issue.

Staff performed unauthorized factory reset causing data access issues

Apple refused to replace the entire defective product under warranty.

Phone case quality is poor and store refused replacement

Customer charged high fee for repair of non-damaged phone