Apple SoHo
💻 Tech Services · New York
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Store did not have a common laptop charger in stock.
iPhone battery performance is below expectations
Long wait times despite appointment
Customer waited 45 minutes without assistance from staff.
Staff ignored customer for 40 minutes
Rude staff and poor communication regarding product replacement
Agent left appointment without warning, customer received no help
Customer waited hours for a canceled order and felt discriminated against
Unclear pricing and dismissive staff led to unpurchased iPhone.
Long wait times due to understaffing for iPad pickup.
iPhone hardware issue unresolved after 5 hours and poor staff service
Slow service and high repair pricing after warranty expires
Customer complains about expensive repairs and product issues with Apple devices.
Manager refused to replace defective iPhone and provided poor service.
Staff damaged device during repair and insulted customer.
Rude staff and poor communication during in-store pickup
Long wait for a screen repair quote
Windshield wipers not working and poor service upon return
Business reply on Google
Thank you for your review! Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Stacy
Customer waited an hour for service without assistance
Staff unwilling to help with iPhone purchase