Apple Upper West Side

Return process was frustrating due to system error and unhelpful staff

Customer waited for an appointment but was never checked in.

Long wait times and poor communication despite having an appointment

Customer waited over two hours despite having an appointment.

Customer experienced racist and contemptuous treatment from a supervisor.

Employees more interested in talking to each other than assisting customers

Staff tried to overcharge and manager refused to help.

Staff unhelpful, impatient, irritable, and arrogant with low knowledge.

Business replaced wrong part and misinformed customer about repair status.

Staff member was distracted and made customer wait 30 minutes

Staff unable to transfer data to new phone after multiple attempts

Genius Bar tried to upsell instead of diagnosing product issue.

Ignored by staff and refused in-person scheduling for a faulty charger

Staff gave false information about product coverage to make a sale

Customer with appointment waited over an hour without service.

Long wait times and poor communication from staff

Customer waited an hour for service in a not-busy store

Customer ignored by staff and received no assistance with purchase.

Customer ignored and given unhelpful service when trying to buy AirPods

Customer sent home with broken phone after long wait and poor service