Apple Grand Central

Customer waited for an appointment only to be told to return another day

Customer service was slow and inattentive

Appointments never start on time, causing long delays and cancellations

Employees restrict store entry to customers not buying or visiting Genius Bar

Customer waited over half an hour for AirPod replacement while others were helped

Customer was turned away after waiting for a scheduled battery replacement.

Computer repair delayed multiple times due to parts not in stock

Belkin screen protector failed; replacement process is too difficult

Long wait time for phone pickup

Staff provided unhelpful advice, locked account, and were rude

Staff member behaved inappropriately by grabbing his crotch

Customer waited 40 minutes for an AirPod replacement after being told 10

Appointments are not honored; walk-ins are seen sooner

iPhone failed, store could not repair or offer a loaner

Business replaced screen without consent, increasing repair cost significantly.

Phone repair took too long; manager was rude and unhelpful

Customer experienced slow and inattentive service during phone upgrade.

Customer waited over an hour for a Genius Bar appointment with no help

Security staff removed customer for looking at a laptop too long

Store location and signage negatively impact public space and historic charm