Apple Fifth Avenue

Customer charged for repair under warranty and received poor service.

Disorganized service and long wait times despite appointments

Employee was rude and dismissive, and customer waited over an hour.

Customer was misinformed about screen protector replacement policy

Customer waited long for service, ignored by staff

Lack of staff led to no assistance with purchase

Customer felt dismissed and unsupported by staff regarding an AppleCare issue.

Staff refused restroom access despite medical need and inconsistent explanation

Staff member was rude and dismissive to customers waiting in line.

Staff member was rude and condescending during a repair check-in.

Excessive wait times and poor communication for phone repair.

Staff member was rude and ignored customer's questions

Representative failed to unlock phone and provided poor service

Long wait times and cancelled appointments due to lateness

Long wait times for phone diagnosis and repair

Account restricted and product availability issues

Staff damaged phone during battery replacement, forcing new purchase.

Staff deleted all data while unlocking phone, despite clear instructions

Poor customer service, long wait, and incorrect phone setup

Staff member was rude to children for moving stools