Apple Upper East Side

Waited 30 minutes for an appointment only to be told they couldn't fix the Apple Pencil.

Business failed to repair phone and refused pickup after repair.

Long wait times and poor communication from staff

Manager ignored Hispanic customer in favor of white customer

Incorrect check-in, problem unsolved, and replacement pending for a week

Apple Watch casing repeatedly breaking, poor support for expensive item

Staff were rude and treated customer with suspicion during a return.

Customer waited 80 minutes for service after being told 15-20 minutes

Staff member was antagonistic and leadership was ineffective and biased.

Staff allowed another customer to interrupt service

Long wait time despite appointment for phone repair

Rude staff and unhelpful service for a crashing Apple TV

Staff were rude and disrespectful to customer and fiancé

Staff member was rude and discriminatory about seating

Long wait time and product unavailable despite appointment

MacBook repair delayed, quote tripled, and poor communication

Customer alleges racial discrimination and excessive wait times for service

Staff were rude and unhelpful regarding a repair

Customer waited for service and was not offered a bag for purchase.

Customer left after long wait past appointment time