Applebee's Grill + Bar
🍽️ Restaurants · Detroit
total experiences
replied on google
Most reported issues
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Experiences
The restaurant suffers from poor staffing levels.
Business reply on Google
John – we are sorry to hear you had an unpleasant experience at our Detroit Applebee’s and we’d like the chance to make your next better. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Detroit team follow up with you: https://empli.fi/cs/ap118282267
The customer waited one hour for food in an empty restaurant.
Business reply on Google
Angela, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ap117821406
customers were not acknowledged or served by staff
Business reply on Google
Kaitlyn, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ap117591148
Poor service, long wait times, and unavailable menu items.
Business reply on Google
Lavish – we are sorry to hear you had an unpleasant experience at our Detroit Applebee’s and we’d like the chance to make your next better. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Detroit team follow up with you: https://empli.fi/cs/ap117332868
Incomplete delivery and poor customer service regarding refund process.
Business reply on Google
Thank you Nicholas for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Detroit team follow up with you: https://empli.fi/cs/ap114598817
The restaurant is unsanitary and the staff is unprofessional.
Business reply on Google
Shy, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ap113707747
Slow service, incorrect order, and poor restaurant cleanliness.
Business reply on Google
mykela, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ap113124416
Staff mistreated disabled customer and served undercooked food.
Business reply on Google
Allen – we are sorry to hear you had an unpleasant experience at our Detroit Applebee’s and we’d like the chance to make your next better. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Detroit team follow up with you: https://empli.fi/cs/ap111120867
Staff failed to acknowledge or serve customers for an extended period.
Business reply on Google
Timothy, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ap107376142
The burger was overly salty and the fries were soggy.
Business reply on Google
Alexander – we are sorry to hear you had an unpleasant experience at our Detroit Applebee’s and we’d like the chance to make your next better. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Detroit team follow up with you: https://empli.fi/cs/ap106925261
The restaurant served undercooked steak and burgers to the customers.
Business reply on Google
Kwanzetta – we are sorry to hear you had an unpleasant experience at our Detroit Applebee’s and we’d like the chance to make your next better. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Detroit team follow up with you: https://empli.fi/cs/ap106895028
Multiple menu items and ingredients were unavailable at the restaurant.
Business reply on Google
Thank you DLissa for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Detroit team follow up with you: https://empli.fi/cs/ap104603659
excessive wait times and unauthorized overcharging on the final bill
Business reply on Google
Helio – we are sorry to hear you had an unpleasant experience at our Detroit Applebee’s and we’d like the chance to make your next visit a 5-star experience! Please copy and paste this link into your web browser so we can get just a little more info and we will have the Detroit Applebee’s franchisee follow up with you: https://empli.fi/cs/ap89484917
poor food quality and unhelpful management response
Business reply on Google
Hi Domonique, we are so sorry to hear this was your experience with Applebee’s. This is certainly not what we aim to provide, so we very much appreciate you connecting with us on this. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Detroit Applebee’s franchisee follow up with you. https://empli.fi/cs/ap84582368
Long wait times, missing food items, poor quality, and dirty floors.
Business reply on Google
Hi Jeff, we are so sorry to hear this was your experience with Applebee’s. This is certainly not what we aim to provide, so we very much appreciate you connecting with us on this. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Detroit Applebee’s franchisee follow up with you. https://empli.fi/cs/ap81957184
The food order was missing ingredients and served cold.
Business reply on Google
Semaj, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ap78676220
Poor food quality and billing errors encountered during the meal.
Excessive wait time due to severe understaffing