Applebee's Grill + Bar
🍽️ Restaurants · Richmond
total experiences
replied on google
Most reported issues
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Experiences
menu misrepresentation and poor employee attitude
Business reply on Google
Thank you John for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Richmond team follow up with you: https://empli.fi/cs/ap118326251
poor service and limited menu availability at the restaurant
Business reply on Google
Robert – we are sorry to hear you had an unpleasant experience at our Richmond Applebee’s and we’d like the chance to make your next better. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Richmond team follow up with you: https://empli.fi/cs/ap117371195
Staff failed to place the food order after a long wait.
Business reply on Google
Thank you mike for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Richmond team follow up with you: https://empli.fi/cs/ap116929050
Staff displayed unfriendly behavior and restricted window seating options.
Business reply on Google
Richard, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ap116275786
Specific dining area for children is consistently closed
Business reply on Google
James, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ap116034402
The restaurant was closed during dinner hours.
Business reply on Google
Hi David, we are so sorry to hear this was your experience with Applebee’s. This is certainly not what we aim to provide, so we very much appreciate you connecting with us on this. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Richmond team follow up with you. https://empli.fi/cs/ap114822489
Long wait times and incomplete order fulfillment at the restaurant.
Business reply on Google
Thank you sandra for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Richmond team follow up with you: https://empli.fi/cs/ap114218487
excessive wait times and lack of staff assistance
Business reply on Google
Thank you Katy for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Richmond team follow up with you: https://empli.fi/cs/ap113572721
Long wait times, unprofessional staff, and unclean dining areas.
Business reply on Google
Neil – we are sorry to hear you had an unpleasant experience at our Richmond Applebee’s and we’d like the chance to make your next better. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Richmond team follow up with you: https://empli.fi/cs/ap110737399
long wait times and lack of service from understaffed employees
Business reply on Google
Thank you Jason for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Richmond team follow up with you: https://empli.fi/cs/ap109948962
Limited beer selection and long wait times for service.
Business reply on Google
Thank you Paula for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Richmond team follow up with you: https://empli.fi/cs/ap109948965
Bartender ignores customers and provides slow service
Business reply on Google
Hi matt, we are so sorry to hear this was your experience with Applebee’s. This is certainly not what we aim to provide, so we very much appreciate you connecting with us on this. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Richmond team follow up with you. https://empli.fi/cs/ap106651576
Long wait times and unavailability of the children's menu.
Long wait times and poor service at airport location
Business reply on Google
Thank you Mr for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Richmond team follow up with you: https://empli.fi/cs/ap105024220
customer experienced severe food poisoning after eating at the restaurant
Business reply on Google
Linda, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ap103839579
Understaffed restaurant with unhelpful management during peak hours.
Business reply on Google
Hi Sarah, we are so sorry to hear this was your experience with Applebee’s. This is certainly not what we aim to provide, so we very much appreciate you connecting with us on this. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Richmond Applebee’s franchisee follow up with you. https://empli.fi/cs/ap99761661
The food was burnt and the ordering process was inconvenient.
Business reply on Google
Thank you Brian for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Richmond Applebee’s franchisee follow up with you: https://empli.fi/cs/ap96743266
The dining area was dirty and tables were not cleared.
Business reply on Google
Thank you derame for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Richmond Applebee’s franchisee follow up with you: https://empli.fi/cs/ap92281047
The customer received cold, burnt, and greasy food.
Business reply on Google
Hi Big, we are so sorry to hear this was your experience with Applebee’s. This is certainly not what we aim to provide, so we very much appreciate you connecting with us on this. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Richmond Applebee’s franchisee follow up with you. https://empli.fi/cs/ap85822270
The restaurant was closed during scheduled operating hours.