Applebee's Grill + Bar
🍽️ Restaurants · Rochester
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The restaurant failed to serve food in a timely manner.
Business reply on Google
Chelsea – we are sorry to hear you had an unpleasant experience at our Rochester Applebee’s and we’d like the chance to make your next better. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Rochester team follow up with you: https://empli.fi/cs/ap119500770
customers experienced excessive wait times for food service
Business reply on Google
Hi Travis, we are so sorry to hear this was your experience with Applebee’s. This is certainly not what we aim to provide, so we very much appreciate you connecting with us on this. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Rochester team follow up with you. https://empli.fi/cs/ap119500771
server failed to seat or serve customers in a timely manner
Business reply on Google
James, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ap118553993
Waitress provided incorrect order and responded with rude attitude
Business reply on Google
Hi Anna, we are so sorry to hear this was your experience with Applebee’s. This is certainly not what we aim to provide, so we very much appreciate you connecting with us on this. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Rochester team follow up with you. https://empli.fi/cs/ap117955828
customers were ignored by staff for thirty minutes
Business reply on Google
Thank you Matt for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Rochester team follow up with you: https://empli.fi/cs/ap117150811
Long wait times, greasy food, and loud dining environment.
Business reply on Google
Luna – we are sorry to hear you had an unpleasant experience at our Rochester Applebee’s and we’d like the chance to make your next better. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Rochester team follow up with you: https://empli.fi/cs/ap116733393
Loud music, rude service, mediocre food, and intrusive advertising tablets.
Business reply on Google
Thank you Frank for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Rochester team follow up with you: https://empli.fi/cs/ap112688590
Cold food, low restaurant temperature, and excessively loud music.
Business reply on Google
Hi Melissa, we are so sorry to hear this was your experience with Applebee’s. This is certainly not what we aim to provide, so we very much appreciate you connecting with us on this. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Rochester team follow up with you. https://empli.fi/cs/ap111555269
Staff member was rude regarding a happy hour pricing request.
Business reply on Google
Thank you Ruben for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Rochester team follow up with you: https://empli.fi/cs/ap110373946
Long wait times and poor quality of food served.
Business reply on Google
Thank you Ashley for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Rochester team follow up with you: https://empli.fi/cs/ap109571962
Slow service, cold food, and inattentive staff at the restaurant.
Business reply on Google
Thank you Tara for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Rochester team follow up with you: https://empli.fi/cs/ap107066546
server gave customer order to another patron after long wait
Business reply on Google
Thank you Amber for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Rochester team follow up with you: https://empli.fi/cs/ap104645022
Slow service, poor drink quality, and cold, overcooked food.
Business reply on Google
Thank you Charles for taking the time to leave us a review although we’re sorry we failed to meet your expectations. Please copy and paste this link into your web browser so we can get just a little more info and we will have the Rochester team follow up with you: https://empli.fi/cs/ap101665980
The wings were small, overcooked, and hard to eat.
Business reply on Google
Carol, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ap96203217
Long wait times and failure to serve ordered meal
Business reply on Google
Jeff, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ap85392456
unprofessional staff behavior and poor management oversight in a dirty restaurant
Business reply on Google
Erik, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to learn a few more details and follow up with you in the next few days. Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ap75919895
Slow service and poor coordination of food delivery to the table.
Business reply on Google
Danielle – we are sorry to hear you had an unpleasant experience at our Rochester Applebee’s and we’d like the chance to make your next visit a 5-star experience! Please copy and paste this link into your web browser so we can get just a little more info and we will have the Rochester Applebee’s franchisee follow up with you: https://empli.fi/cs/ap72143128
Long wait time and rude service from staff.
Poor cleanliness and lack of service from staff
dirty dishes and unsanitary drink preparation practices observed